ABM Franchising Group Support Department Honored as Bronze Stevie® Award Winner at 2018 American Business Awards(SM)
June 14 2018 - 8:00AM
ABM Franchising Group, LLC, a subsidiary of ABM (NYSE:ABM),
was named the winner of a Bronze Stevie® Award in the Support
Department of the Year category of the 16th Annual American
Business AwardsSM. This marks the fourth time in eight years the
company has been recognized by the American Business Awards.
The American Business Awards (ABA) are the
nation’s premier business awards program. All organizations
operating within the United States are eligible to submit
nominations – public and private, for-profit and non-profit, and
large and small.
ABM Franchising Group previously received a
Silver Stevie Award in the Customer Service Team of the Year
category in 2016, a Bronze Stevie Award in the Support Department
of the Year category in 2014, and was also a finalist for Support
Department of the Year in 2010.
“Our team is honored by the American Business
Awards’ recognition of our ongoing commitment to provide
outstanding support for our franchises,” said Elizabeth Heisel,
Director of Application Support and Implementation. “The team goes
above and beyond to provide support to our franchise networks, and
I am proud of the team’s exceptional customer service,
professionalism, knowledge and ability to support and implement a
variety of business software platforms across a vast, international
community.”
ABM Franchising Group’s support department has
the expertise to serve the diverse needs of two distinct franchise
networks made up of over 260 locations. In addition to the
day-to-day operational support, the department develops and
implements new software solutions and processes for sales,
accounting, business management and operations within the franchise
network. The department maintains a completely satisfied customer
approval rating of 98 percent year after year, a two-hour response
time and a 94 percent weekly close rate of open support calls.
In 2017, the support department helped implement
two new business-critical software solutions, providing training,
bug fixes and ongoing enhancements, while continuing an ongoing
effort to convert franchises to a new accounting platform. The
support team also assisted with additional franchises’ software
needs.
Thousands of nominations from organizations of
all sizes and in virtually every industry were submitted for
consideration in a wide range of categories, including Startup of
the Year, Executive of the Year, Best New Product or Service of the
Year, Marketing Campaign of the Year, Live Event of the Year and
App of the Year, among others.
One judge for the American Business Awards said
the support department has demonstrated “good consistent numbers
since 2006,” and another noted the department’s “interesting
utilization of new software to improve customer service.”
ABM Franchising Group offers a portfolio of
franchise networks that deliver mechanical and electrical service
and preventive maintenance solutions to commercial and industrial
buildings. ABM Franchising Group consists of two franchise brands:
Linc Service and TEGG.
Details about The American Business Awards and
the list of the 2018 Stevie winners are available at
www.StevieAwards.com/ABA.
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ABOUT ABM
ABM (NYSE:ABM) is a leading provider of facility solutions
with revenues of approximately $5.5 billion and more than
130,000 employees in 350+ offices throughout the United
States and various international locations. ABM's
comprehensive capabilities include janitorial, electrical &
lighting, energy solutions, facilities engineering, HVAC &
mechanical, landscape & turf, mission critical solutions and
parking, provided through stand-alone or integrated solutions. ABM
provides custom facility solutions in urban, suburban and rural
areas to properties of all sizes - from schools and commercial
buildings to hospitals, data centers, manufacturing plants and
airports. ABM Industries Incorporated, which operates through
its subsidiaries, was founded in 1909. For more information, visit
www.abm.com.
CONTACT
Media:Alex Varjan(212)
297-9737alex.varjan@abm.com
Investor & Media Relations:Susie A.
Choi(212) 297-9721susie.choi@abm.com
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