DENVER, May 9, 2018 /PRNewswire/ -- Chipotle Mexican
Grill (NYSE: CMG) and DoorDash shared results today for the
successful launch of their new national delivery partnership.
Chipotle has seen a 667 percent increase in weekly delivery orders
since initiating the partnership.
"Chipotle is dedicated to increasing the accessibility of our
real food, made with real ingredients, regardless of where our
customers are or how they like to order," said Curt Garner, chief digital and information
officer at Chipotle. "The DoorDash partnership makes delivery
available from more than 1,500 Chipotle restaurants across the
country – our largest delivery partnership to date – so enjoying
Chipotle's food is now even easier and more convenient."
"We hit the ground running during our first week as Chipotle's
largest on-demand partner, and we're just getting started," said
Christopher Payne, chief operating
officer at DoorDash. "DoorDash looks forward to building on our
momentum as we continue to expand operations with Chipotle across
the U.S. and Canada."
To celebrate the launch of the partnership, Chipotle customers
received free delivery on Chipotle orders of $10 or more placed through DoorDash from
Monday, April 30 to Sunday, May 6, including May 5 in celebration of Cinco de Mayo.
As customers become more mobile and on-the-go, Chipotle is
working to provide them with the same delicious food and intuitive,
quick experience they get when ordering in the restaurant. Most
Chipotle restaurants now have a second make-line, which is
dedicated to fulfilling online and digital orders. The second
make-line is separate from the customer-facing line, thereby
enabling digital orders with no disruption to in-store customer
orders and boosting speeds for all orders. In fact, last week
Chipotle had record high digital orders with no impact to the
in-store customer experience.
A few highlights of Chipotle's partnership to date with DoorDash
include:
- The average DoorDash delivery time – from order to drop-off –
was 34 minutes
- Chicago, Dallas and Denver saw the most delivery orders
- The most frequently ordered items nationwide were burrito
bowls, burritos, and chips and guacamole
ABOUT CHIPOTLE
Steve
Ells, founder and executive chairman, started Chipotle with
the idea that food served fast did not have to be a typical fast
food experience. Today, Chipotle continues to offer a focused menu
of burritos, tacos, burrito bowls, and salads made from fresh,
high-quality raw ingredients, prepared using classic cooking
methods and served in an interactive style allowing people to get
exactly what they want. Chipotle seeks out extraordinary
ingredients that are not only fresh, but that are raised
responsibly, with respect for the animals, land, and people who
produce them. Chipotle prepares its food using real, wholesome
ingredients and without the use of added colors, flavors or other
additives typically found in fast food. Chipotle opened with a
single restaurant in Denver in
1993 and now operates more than 2,400 restaurants. For more
information, visit Chipotle.com.
ABOUT DOORDASH
DoorDash is a technology company that
connects customers with their favorite local and national
businesses in more than 800 cities across the United States and Canada. Founded in 2013, DoorDash empowers
merchants to grow their businesses by offering on-demand delivery,
data-driven insights, and better in-store efficiency, providing
delightful experiences from door to door. By building the last mile
delivery infrastructure for local cities, DoorDash is bringing
communities closer, one doorstep at a time. Read more on the
DoorDash blog or at www.doordash.com.
FORWARD-LOOKING STATEMENTS
Certain statements in this
press release, including statements regarding our ability to
fulfill digital orders, are forward-looking statements as defined
in the Private Securities Litigation Reform Act of 1995. We use
words and phrases such as "will", "seek", "confident that", and
similar terms and phrases, including references to assumptions, to
identify forward-looking statements. Past results do not guarantee
future performance. The forward-looking statements in this
press release are based on information available to us as of the
date any such statements are made and we assume no obligation to
update these forward-looking statements. These statements are
subject to risks and uncertainties that could cause actual results
to differ materially from those described in the statements. These
risks and uncertainties include, but are not limited to, the
following: the uncertainty of our ability to achieve expected
levels of comparable restaurant sales due to factors such as
changes in consumers' perceptions of our brand, including as
a result of actual or rumored food-borne illness incidents or other
negative publicity, the impact of competition, including from
sources outside the restaurant industry, decreased overall consumer
spending, or our possible inability to increase menu prices or
realize the benefits of menu price increases; the risk of
food-borne illnesses and other health concerns about our food or
dining out generally; factors that could affect our ability to
achieve and manage our planned expansion, such as the availability
of a sufficient number of suitable new restaurant sites and the
availability of qualified employees; the performance of new
restaurants and their impact on existing restaurant sales; the
potential for increased labor costs or difficulty training and
retaining qualified employees, including as a result of market
pressures, enhanced food safety procedures in our restaurants, or
new regulatory requirements; increases in the cost of food
ingredients and other key supplies or higher food costs due to
changes in supply chain protocols; risks related to our marketing
and advertising strategies, which may not be successful and may
expose us to liabilities; supply chain risks; risks relating
to our expansion into new markets, including outside the U.S., or
non-traditional restaurant sites; the impact of federal, state or
local government regulations relating to our employees, our
restaurant design, or the sale of food or alcoholic beverages;
risks associated with our Food With Integrity philosophy, including
supply shortages and potential liabilities from advertising claims
and other marketing activities related to Food With Integrity;
security risks associated with the acceptance of electronic payment
cards or electronic storage and processing of confidential customer
or employee information; risks relating to litigation, including
possible governmental actions related to food-borne illness
incidents, as well as class action litigation regarding employment
laws, advertising claims or other matters; risks relating to our
insurance coverage and self-insurance; risks regarding our ability
to protect our brand and reputation; risks associated with our
reliance on certain information technology systems; risks related
to our ability to effectively manage our growth; risks associated
with our recent leadership changes and our dependence on key
personnel; and other risk factors described from time to time in
our SEC reports, including our most recent annual report on Form
10-K and subsequent quarterly reports on Form 10-Q, all of which
are available on the investor relations page of our website at
ir.Chipotle.com.
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SOURCE Chipotle Mexican Grill