Cigna Enters Voice Control Space, Launching “Answers by Cigna” Skill for Amazon Alexa
March 13 2018 - 9:40AM
Business Wire
- Cigna is the first global health
service company to offer a skill aimed at personalizing and
simplifying health benefits information
- “Answers by Cigna” skill for Amazon
Alexa will instantly answer more than 150 common health care
questions
Cigna (NYSE: CI), a global health service company, today
announced it is entering the voice control space with the launch of
“Answers by Cigna” skill for Amazon Alexa. Cigna is the first
global health service company to offer a skill aimed at
personalizing and simplifying health benefits information. The new
hands-free skill is designed to demystify language about health
care by providing instant and easy-to-understand answers to more
than 150 commonly-asked health care questions.
A 2017 survey on health literacy found that 20 percent of
respondents did not understand the word “premium” and 66 percent
did not understand the word “formulary.” When people do not
understand the terms used in their health plan, they are less
likely to take full advantage of their benefits. The new skill is
designed to enhance this knowledge.
“Voice control offers an exciting and innovative way for Cigna
to educate and engage people about health care in a way that is
convenient for them,” said Rowena Track, Vice President of Digital
Marketing at Cigna. “The applications for voice control are
expanding every day and we see great potential as we continue to
simplify and personalize our customers’ health care journeys. Our
work with Amazon Alexa provides us with experience and expertise as
we evolve our voice platform and introduce new personalized
services throughout the year.”
The “Answers by Cigna” skill for Alexa is available to everyone
in the Amazon Alexa Skills Store or by saying, “Alexa, enable
Answers by Cigna.” To use the “Answers by Cigna” skill for Alexa,
users can simply ask their health-related questions, like “what’s a
formulary?,” and receive an easy-to-understand response.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and
sense of security. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company,
Connecticut General Life Insurance Company, Life Insurance Company
of North America and Cigna Life Insurance Company of New York. Such
products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in 30 countries and jurisdictions, and has more
than 95 million customer relationships throughout the world. To
learn more about Cigna®, including links to follow us on Facebook
or Twitter, visit https://www.cigna.com/
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Cigna CorporationElinor Polack,
860-902-4906elinor.polack@cigna.com
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