Infographic: How Your Hospital Can Curb Rework and Burnout, Enabling Staff to Spend More Time with Patients
March 05 2018 - 12:51PM
At HIMSS 2018, Nuance Communications, Inc. (NASDAQ:NUAN), (booth
#1143) unveiled new study data in an infographic
about the importance of reducing rework. The healthcare system is
built on the premise of rework with clinical documentation
specialists and coders going back to the care team for
specifications and clarity on clinical documentation, causing
physicians to relive their day and rework documentation done
previously. Rework is a root cause of staff burnout in hospitals
and healthcare systems. The infographic is available for download
here.
As physicians and care teams face mounting pressure and stress,
many are struggling to find enough time to spend with patients
while completing their administrative duties, which often includes
re-doing work and adding details needed to satisfy regulatory and
administrative functions. The unrelenting cycle of pressure and
stress lead to more rework and burnout which in turn causes staff
to work longer hours and accumulate more fatigue and stress.
According to the American Medical Association, burnout causes a 200
percent increase in medical errors. To help curb rework, several
U.S. health systems have turned to Nuance’s artificial intelligence
(AI)-powered Computer Assisted Physician Documentation (CAPD)
solution or its Computer-Assisted Clinical Documentation
Improvement (CACDI) solution for help. As shown in the Infographic,
the computer assisted technology helped improve the first-time
accuracy of documentation which significantly reduced rework,
improved staff satisfaction and retention. Specifically, the impact
includes:
- 36 percent average reduction in retrospective
CDI /coding queries
- 20 percent increase in the number of cases a
CDS can review
- 36 and 24 percent improvement in capture of
Extreme SOI and Extreme ROM, respectively
- 54 percent improved reimbursement accuracy on
queries impacted, or $5K on average for each
With the significant amounts of data physicians and care teams
must listen to and capture while tending to their other
hospital-related responsibilities and dealing with the stress and
pressure of their jobs, details slip through the cracks or may be
entered incorrectly. The lasting impact of incorrect or incomplete
documentation can be significant, potentially compromising patient
care, causing an increase in claim denials and proper insurance
reimbursements and eventually resulting in a hospital staff member
reworking, or fixing the inaccuracies. Therefore, it’s no surprise
that, according to a recent CHIME survey, 48 percent of CHIME CIOs
are planning to deploy AI within the next five years to help
address these issues.
Nuance is helping customers leverage the real-time intelligence
and decision support made possible with AI to dramatically improve
both the quality and speed with which each patient’s clinical story
is captured. Making sure every instance of the patient story is
always right gives physicians the confidence they are accurately
documenting all the details required to describe the level of
complexity and care provided to each patient. At the same time, it
helps combat clinician burnout by relieving the stress and
significant amount of time needed to create a thorough patient
story.
To see Nuance’s AI-powered CAPD and CACDI in action, visit
Nuance booth #1143 at HIMSS 2018, Las Vegas, Nevada, March 5-8,
2018.
About Nuance HealthcareNuance provides
intelligent systems that support a more natural and insightful
approach to clinical documentation, freeing clinicians to spend
more time caring for patients. Nuance healthcare solutions capture,
improve, and communicate more than 300 million patient stories each
year helping more than 500,000 clinicians in 10,000 global
healthcare organizations to drive meaningful clinical and financial
outcomes. Nuance’s award-winning clinical speech recognition,
medical transcription, CDI, coding, quality, and medical imaging
solutions provide a more complete and accurate view of patient
care.
About Nuance Communications, Inc.Nuance
Communications, Inc. (NASDAQ:NUAN) is a leading provider of voice
and language solutions for businesses and consumers around the
world. Its technologies, applications and services make the
user experience more compelling by transforming the way people
interact with devices and systems. Every day, millions of users,
and thousands of businesses experience Nuance’s proven
applications. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
Palmer ReutherCorporate Communications, Healthcare,
Nuance978-697-9227palmer.reuther@nuance.com
An image accompanying this release is available
at http://resource.globenewswire.com/Resource/Download/d4b0657f-16b8-49e4-a944-1e42198c2ee2
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