BBT BB and T Corporation

By Christina Rexrode 

BB&T Corp. was grappling Friday with technical problems that left customers unable to use online-banking services, but it resolved a glitch that had locked customers out of ATMs since Thursday.

Starting sometime Thursday, customers hadn't been able to use either service as well as automated phone services. A Twitter account linked to BB&T said late Thursday that the bank had identified the problem as a "a technical issue within our systems."

A bank spokesman said Friday that ATMs and automated phone services had been restored. He also said the bank would waive or reimburse any fees that customers incur as a direct result of the outage.

Early Friday afternoon, the bank said that customer account information wasn't fully updated, meaning that customers checking their accounts might not see all their balances and transactions. The bank said it expected the accounts to become current later Friday.

"We understand our clients are frustrated, and we're committed to making this right," the spokesman said in a statement.

The bank said the issue was caused by "an equipment malfunction in one of our data centers." It said it had "no reason to believe this issue is related to cyber security."

BB&T, based in Winston-Salem, N.C., is one of the largest regional banks in the U.S. It has about 2,000 branches throughout most of the East Coast and Texas, and has total assets of about $222 billion.

The bank's stock was up around 1% Friday.

Write to Christina Rexrode at christina.rexrode@wsj.com

(END) Dow Jones Newswires

February 23, 2018 13:58 ET (18:58 GMT)

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