NEW YORK, Feb. 15, 2018 /PRNewswire/ -- LivePerson, Inc.
(NASDAQ: LPSN), the global leader in conversational commerce,
announced that the founding team at innovative conversational AI
startup BotCentral, including CEO and noted Silicon Valley
technology entrepreneur Eswar
Priyadarshan, has joined LivePerson.
Priyadarshan will lead the conversational design group at
LivePerson, driving the adoption of conversational AI at the
world's leading brands. A successful serial entrepreneur, he has in
the past reported to Steve Jobs,
while launching the iAd network, after Apple's acquisition of
Quattro Mobile, where he was cofounder and CTO. Priyadarshan also
cofounded mobile messaging leader m-Qube, and, earlier in his
career, at Adobe, he pioneered in-browser PDF technology.
At LivePerson, Priyadarshan will continue to work on
conversational design alongside his former BotCentral team,
including co-founders and long-time collaborators at Quattro Mobile
and Apple, Ravi Chittari, VP of
engineering, and Jon Altschuler, VP
of creative development.
"I'm delighted to welcome Eswar, Ravi, Jon and the team to
LivePerson, to build out our bot ecosystem and extend our lead as
the world's best open platform for orchestrating multiple bots and
human agents at scale," says Robert
LoCascio, founder and CEO of LivePerson. "We're seeing the
world's largest brands shift rapidly to conversational commerce,
and only LivePerson has the platform, expertise, tools, and partner
network to do this at scale."
An active partner in the LiveEngage for Bots platform announced
last year, which, uniquely in the industry, allows brands to "mix
and match" third-party bots according to their business needs,
BotCentral's technology will strengthen this platform, and support
LivePerson's strategy of working with multiple bot partners,
enabling brands to create the ideal blend of AI and human
interactions.
Says Eswar Priyadarshan, "There's
such a huge opportunity ahead of us, as the world moves to
conversational commerce. LivePerson's conversational platform is
ideally suited to manage AI and humans together to deliver
augmented AI conversational solutions at scale. Having collaborated
as partners, we could see how combining our expertise in AI and
conversational design with the LiveEngage open platform, bot
ecosystem and customer base of leading brands would be a very
powerful proposition."
While an active participant in the LiveEngage for Bots partner
program, the BotCentral team created a number of bot solutions for
major brands in banking, insurance, and travel, running on
LivePerson's conversational platform. With the team's expertise and
knowledge of the LiveEngage platform, the team will bring valuable
insight for LivePerson's customers and partners, and enable the
company to more rapidly optimize its bot deployment capabilities,
and grow the ecosystem.
About LivePerson
LivePerson makes life easier by transforming how people
communicate with brands. Our 18,000 customers, including leading
brands like Citibank, HSBC, Orange, and The Home Depot, use our
conversational commerce solutions to orchestrate humans and AI, at
scale, and create a convenient, deeply personal relationship — a
conversational relationship — with their millions of consumers. For
more information about LivePerson (NASDAQ: LPSN), please
visitwww.liveperson.com.
Media Contact: Allison Franzese,
212-609-4224, afranzese@liveperson.com
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SOURCE LivePerson, Inc.