Capital Senior Living Named One of the Top Senior Living Providers in J.D. Power Resident Satisfaction Survey
February 15 2018 - 6:45AM
Capital Senior Living Corporation (the “Company”) (NYSE:CSU), one
of the nation’s largest operators of senior living communities, was
recognized by J.D. Power, a global market research company, as one
of the top senior living providers in J.D. Power’s 2018 Senior
Living Satisfaction Study.
The study, which surveyed 2,539 senior living residents and
their families (or decision-maker), measured the overall senior
living experience by factors of satisfaction and their importance,
according to respondents. Factors included community staff,
convenient location, food and beverage, room, building and grounds,
senior service and activities among others. Capital Senior Living
scored well above the industry average and ranked third overall
among senior living operators nationally.
“We think of our residents as family and everything we do is to
ensure they feel at home and thrive in our communities,” said
Lawrence Cohen, Chief Executive Officer of Capital Senior Living.
“Our wonderful employees have a passion for senior care and are
dedicated to creating a warm, welcoming, and safe environment for
our residents every day. This recognition by J.D. Power for our
resident satisfaction is truly a testament to their tremendous
efforts.”
The rankings released by the 2018 Senior Living Satisfaction
Study comes days after Capital Senior Living received the results
of its own annual resident satisfaction survey, conducted by an
independent third party, which resulted in 94.6% satisfaction among
all residents across its 129 communities.
“Our residents deserve our very best every day. That has become
a foundational element of our culture and permeates all that we
do,” said Brett Lee, Chief Operating Officer of Capital Senior
Living.
J.D. Power is a global marketing information company established
in 1968 and headquartered in Costa Mesa, California. The company
specializes in consumer insights, data, analytics, and advisory
services and is well-known for its reputable consumer satisfaction
surveys in a variety of industries. J.D. Power’s 2018 Senior Living
Satisfaction Study is an independent, customer experience study
conducted from October to December 2017.
ABOUT CAPITAL SENIOR LIVING
Capital Senior Living Corporation is one of the nation’s largest
operators of residential communities for senior adults. The
Company’s operating strategy is to provide value to residents by
providing quality senior housing services at reasonable
prices. The Company’s communities emphasize a continuum
of care, which integrates independent living, assisted living
and memory care services to provide residents the opportunity
to thrive in community and to age in place. The Company operates
129 senior living communities in geographically concentrated
regions with an aggregate capacity of approximately 16,500
residents. For more information, visit capitalsenior.com.
PRESS CONTACT: Rebecca Reap, Public
RelationsPhone: 214-891-5074
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