SUNNYVALE, California and
RA’ANANA, Israel, January 23, 2018 /PRNewswire/ --
LivePerson, the leading provider of
mobile and online messaging business solutions, is leveraging
Anodot's AI-powered analytics solution to track massive amounts of
business-critical data and metrics in real time. By catching hidden
issues and uncovering glitches, Anodot enables LivePerson to avoid
downtime so the 18,000 businesses relying on conversational
interfaces, such as messaging, can connect with consumers
continuously and smoothly.
"We manage an extensive amount of data, so avoiding downtime for
our customers is crucial," said Oded
Avissar, Director of IaaS Engineering at LivePerson. "Anodot
surfaces potential issues in real time, helping LivePerson to
continuously deliver on its mission to transform how consumers
communicate with brands."
LivePerson generates nearly 2 million metrics every 30 seconds
in a global array of data centers. Adding to the complexity, many
of LivePerson's metrics are seasonal, meaning they increase and
decrease over the course of a day or week. Anodot detects anomalies
in this vast amount of streaming data, turning them into valuable
business insights and alerting LivePerson to technical issues that
correlate with customer data.
Since Anodot is agnostic to data origin or type of data, it
tracks metrics coming from a variety of sources, such as bare metal
servers, application data, virtual machines and customer
behavior.
"With millions of metrics coming in daily, companies don't have
the ability to efficiently track vast amounts of customer data
without risking the potential of missing essential insights, which
leads to damage monetarily and reputationally," said David Drai, CEO and Co-founder of Anodot. "Our
machine learning algorithms and data analytics software ensures
that LivePerson and our other clients worldwide are alerted to
issues in real time and guarantee customer satisfaction."
For more information, read the LivePerson case study.
About Anodot
Anodot illuminates business blind spots with AI-powered
analytics, so you will never miss another revenue leak or
brand-damaging incident. Its automated machine learning algorithms
continuously analyze all your business data, detect the business
incidents that matter, and identify why they are happening by
correlating across multiple data sources. Anodot customers in
fintech, ad-tech, web & mobile apps, and other data-heavy
industries use Anodot to drive real business benefits like
significant cost savings, increased revenue and upturn in customer
satisfaction. The company was founded in 2014, is headquartered in
Ra'anana, Israel, and has offices
in Silicon Valley. Learn more at: http://www.anodot.com .
About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of
mobile and online messaging business solutions, enabling a
meaningful connection between brands and consumers. LiveEngage, the
Company's enterprise-class, cloud-based platform, empowers
consumers to stop wasting time on hold with 1-800 numbers and,
instead, message their favorite brands just as they do with friends
and family. More than 18,000 businesses, including Citibank, HSBC,
EE, IBM, L'Oréal, PNC, and The Home Depot, rely on the unparalleled
intelligence, security, and scalability of LiveEngage to reduce
costs, increase lifetime value, and create meaningful connections
with consumers. For more information, please visit
http://www.liveperson.com. To view other global press releases
about LivePerson, please visit pr.liveperson.com.
Contact:
Molly Meller
Molly@siliconvpr.com
732-865-3998
SOURCE Anodot