California American Water Launches Personalized Water Bill Videos
January 08 2018 - 5:02PM
Business Wire
Customers can view their personalized water
bill video via email
California American Water has launched a new initiative to help
customers navigate and better understand the components of their
water bills. Starting today, all residential customers on the
Monterey Peninsula that have registered an email address with their
water account will receive an email notification, including a
personalized video of their monthly water bill, along with
conservation information. The emails will run monthly through
March, unless the customer chooses to unsubscribe from the
messages.
The animated video will walk customers through their total
current charges and total amount due, and highlight water use for
the current month compared to the previous month. The video also
clarifies water service and usage charges, tiered rates, and
surcharges. Finally, the video reminds customers that the Monterey
Peninsula faces state-ordered restrictions on its water supply, and
offers conservation tips to help achieve a low level of water
consumption.
“With tiered rates and a number of surcharges, water bills on
the Monterey Peninsula can appear complicated. These videos are an
effort to improve our communication about our water charges. We
hope customers will use these videos to analyze their water use and
better understand their bills,” said External Affairs Manager
Catherine Stedman.
The videos will be sent via email soon after electronic bills
are available online and about 5 days before the customer’s monthly
bill arrives in the mail. Exceptions for customers receiving manual
meter reads and those with billing disputes or arrangements will
apply. The video also contains information about services available
on California American Water’s website, such as paperless billing
registration, links to rebate applications and other available
water conservation programs.
California American Water, a subsidiary of American Water (NYSE:
AWK), provides high-quality and reliable water and/or wastewater
services to more than 660,000 people. With a history dating back to
1886, American Water is the largest and most geographically diverse
U.S. publicly-traded water and wastewater utility company. The
company employs more than 6,700 dedicated professionals who provide
regulated and market-based drinking water, wastewater and other
related services to an estimated 15 million people in 47 states and
Ontario, Canada. More information can be found by visiting
www.amwater.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20180108006886/en/
California American WaterCatherine StedmanOffice:
831-646-3208Mobile: 831-241-2990catherine.stedman@amwater.com
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