SAN JOSE, Calif., Dec. 13, 2017 /PRNewswire/ -- Extreme
Networks, Inc. (Nasdaq: EXTR) today announced that its hardware is
being deployed as part of a secure and reliable wireless network
solution across several Eldorado Resorts properties to deliver
guests a personalized, mobile experience that improves guest
satisfaction, increases spending per visit and boosts loyalty.
Extreme and SONIFI Solutions partnered to implement end-to-end
technology throughout three Eldorado properties: Eldorado, Silver Legacy and Circus Circus. The
Wi-Fi network is already fully operational at the Eldorado Resort
Casino and Silver Legacy Resort Casino, including the hotel, casino
and back of house. The deployment at the Circus Circus Hotel Casino
Reno property is expected to be completed by January 2018.
In order to meet its business goals and deliver a quality guest
experience, a purpose-built Wi-Fi solution is essential for
Eldorado. With 20 U.S. properties,
Eldorado understands delivering
high-quality, consistent connectivity is an important part of their
overall brand strategy; it is also a central investment to drive
positive guest satisfaction scores. Prior to its installation of
Extreme's solution, each of Eldorado's three properties had an average of
300 to 400 devices connected at one time, with its peak reaching
800 devices. Eldorado needed a
solution that could support greater capacity and coverage and
provide administrators with actionable data around network usage
and engagement behaviors, leveraging these insights to better
service customers. Ultimately, creating a positive experience for
guests during the entirety of their stay and meeting Eldorado's unique business goals were the
essential elements to the network deployment.
Extreme and SONIFI were selected for their track record of
providing premium, reliable connectivity and purpose-built network
solutions for the hospitality industry. To support the 815 rooms at
the Eldorado Resort and Casino, 576 APs were installed in hotel
rooms and throughout the property in just two months. After
deploying Extreme's Wi-Fi solution, guest complaints related to
connectivity fell by 23%. Additionally, trouble tickets were
reduced to nearly zero per week. Furthermore, the average number of
devices concurrently connected to the network rose significantly,
with a peak of 3,800 connected devices. Eldorado's three properties in Reno will support more than 4,000 rooms and
employees, with average concurrent usage expected to hit up to
6,000 devices. Guests will have the ability to travel between each
property and between the various public spaces and guest rooms
without any interruption to their Wi-Fi, ensuring a seamless
experience.
Key Facts:
- Value-Add for Guests and Administrators: With the
centralized network management system, administrators can see how
guests engage with the properties while connecting their email
addresses for future marketing campaigns. Eldorado can now send guests unique offerings
based on their location, demographics and interests. Beacon
technology placed around the properties allows Eldorado to monitor foot traffic so they can
instantly communicate with guests in certain areas.
- Purpose-Built Design and Complete Coverage: Working
hand-in-hand with Eldorado,
Extreme and SONIFI developed a heat map to optimize the design of
the network architecture into Wi-Fi zones, helping to deliver
outstanding coverage and bandwidth requirements.
- Security and Reliability: With anywhere from 500 to
2,000 users joining the network at a given time, Extreme and SONIFI
took security measures to protect Eldorado's network from hacking and
disruption. This ensures that guests' personal information is never
compromised, all while supporting thousands of users at once.
Executive Perspectives
Phillip Karam, Manager, Technology and AV,
Eldorado Resort Casino
Reno
"Partnering with Extreme Networks and SONIFI Solutions
has not only improved our customer satisfaction scores, but enabled
us to connect with our guests and make decisions in real-time based
on the data provided by ExtremeAnalytics. Customer satisfaction is
key to our success, so when we were choosing a networking vendor,
we needed a provider with a proven history of delivering impactful
results. Extreme is the only IT manufacturer in the space focused
solely on delivering purpose-built networking solutions and with
its technology, our guests now have the quality Wi-Fi they
need."
John Brams, Director,
Hospitality, Sports and Entertainment, Extreme Networks,
Inc.
"When we started this project, we made it a priority to
understand Eldorado's unique
business challenges and long term goals. That helped us build a
customized network that would provide secure and reliable Wi-Fi for
Eldorado's staff and customers.
We're thrilled that Extreme Networks' technology has improved
Eldorado's guest satisfaction
scores and look forward to continuing to ensure this satisfaction
across Eldorado's multiple
locations."
Kara Heermans, Vice President
of User Experience and Product Management, SONIFI
Solutions
"We worked with Extreme Networks to develop a heat
map that informed the network architecture for Eldorado, and together we were able to deliver
outstanding coverage and bandwidth. Extreme shares our passion for
performance and quality, and we're thrilled to partner with them to
solve today's hospitality IT challenges."
Additional Resources
- ExtremeWireless Product Page
- ExtremeAnalytics Product Page
- Eldorado Hospitality Solutions Page
- Eldorado Customer Blog
- Eldorado Video Case Study
- Connect with Extreme
via Twitter, Facebook, YouTube, LinkedIn and Google+
About Extreme Networks
Extreme Networks,
Inc. (EXTR) delivers software-driven networking solutions that
help IT departments everywhere deliver the ultimate business
outcome: stronger connections with customers, partners and
employees. Wired to wireless, desktop to data center, on premise or
through the cloud, we go to extreme measures for our customers in
more than 80 countries, delivering 100% insourced call-in technical
support to organizations large and small, including some of the
world's leading names in business, hospitality, retail,
transportation and logistics, education, government, healthcare and
manufacturing. Founded in 1996, Extreme is headquartered
in San Jose, California. For
more information, visit Extreme's website or call
1-888-257-3000.
Extreme Networks, ExtremeWireless, ExtremeManagement,
ExtremeControl, ExtremeAnalytics, ExtremeCloud and the Extreme
Networks logo are either trademarks or registered trademarks
of Extreme Networks, Inc. in the United
States and/or other countries. Other trademarks are the
property of their respective owners.
Forward Looking Statements
Except for the historical information contained herein, the
statements in this release, including those concerning Extreme's
partnership with Eldorado Resorts are "forward-looking statements"
within the meaning of the "safe harbor" provisions of the Private
Securities Litigation Reform Act of 1995. These forward-looking
statements speak only as of the date of this release. Actual
results or events could differ materially from those anticipated in
those forward-looking statements as a result of certain factors,
including: our ability to successfully integrate the Brocade
networking business into the current Extreme business; failure to
achieve targeted revenues and forecasted demand from end customers;
a highly competitive business environment for network switching
equipment; the possibility that we might experience delays in the
development or introduction of new technology and products;
customer response to our new technology and products; and a
dependency on third parties for certain components and for the
manufacturing of our products.
More information about potential factors that could affect
Extreme's business and financial results is included in Extreme's
filings with the U.S. Securities and Exchange Commission,
including, without limitation, under the captions: "Management's
Discussion and Analysis of Financial Condition and Results of
Operations," and "Risk Factors." Except as required under
the U.S. federal securities laws and the rules and
regulations of the U.S. Securities and Exchange
Commission, Extreme Networks disclaims any obligation to
update any forward-looking statements after the date of this
release, whether as a result of new information, future events,
developments, changes in assumptions or otherwise.
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SOURCE Extreme Networks, Inc.