WASHINGTON, Dec. 5,
2017
- Network-sharing joint venture between Three and EE extends
network managed services contract for a further two years from
June 2018 to May 2020
- Ericsson remains responsible for central operations, network
performance and optimization, field services and multi-vendor spare
parts management
- MBNL based its decision on positive subscriber feedback about
quality of service and network performance
/PRNewswire/ -- MBNL, the network-sharing joint venture between
UK mobile operators Three and EE, has extended its network managed
services contract with Ericsson (NASDAQ: ERIC) for a further two
years from June 2018 to May 2020.
In addition to helping to consolidate the joint venture's mobile
sites, Ericsson has been MBNL's managed services provider since
2009. As a result of this latest contract renewal, Ericsson will
continue to be responsible for delivery of central operations,
network performance and optimization, field services and
multi-vendor spare parts management.
MBNL based its decision to extend the contract on network
performance as measured against Key Performance Indicators (KPIs)
and in the perception of Three and EE subscribers. In the latter
case, improvements in Net Promoter Score® (NPS®) – a metric that
measures a customer's willingness to recommend a brand's product
and services to their friends, family and colleagues – were a key
factor.
Pat Coxen, Managing Director of
MBNL, says: "We have been working with Ericsson as our managed
services partner for many years – in fact, since MBNL was formed.
As a result of focus, dedication, hard work and improvements, we
have together achieved record-high levels of network performance to
satisfy our shareholders. Based on this achievement, we feel it's
the right time to extend our business relationship with Ericsson
for two more years."
Peter Laurin, Head of Business
Area Managed Services at Ericsson, says: "It is rewarding working
with a partner like MBNL that shares our commitment to providing
measurable improvements to network quality and performance. This
approach is something that Three and EE subscribers benefit from on
a daily basis. Going forward Ericsson will continue to invest in
automation to increase network quality further and shorten lead
times, while also implementing analytics to measure and enhance the
subscriber experience."
Ericsson helps to create sustainable differentiation for its
managed services customers by evolving from a focus on
network-centric operations to user experience-centric operations,
using automation and artificial intelligence.
Managed Services
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Ericsson is a world leader in communications technology and
services with headquarters in Stockholm,
Sweden. Our organization consists of more than 111,000
experts who provide customers in 180 countries with innovative
solutions and services. Together we are building a more connected
future where anyone and any industry is empowered to reach their
full potential. Net sales in 2016 were SEK
222.6 billion (USD 24.5
billion). The Ericsson stock is listed on Nasdaq Stockholm
and on NASDAQ in New York. Read more
on www.ericsson.com.
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SOURCE Ericsson