Navient celebrates anniversary of military customer service team
November 06 2017 - 8:15AM
Navient (Nasdaq:NAVI) today marks the five-year anniversary of its
Military Benefits Team, a highly skilled group of customer care
professionals who assist service members with the benefits uniquely
available to them. The company was the first student loan servicer
to offer a specialized team for military customers.
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/2c3def9d-afd6-4bca-914d-4f92b496288d
“We’re proud to offer dedicated student loan assistance to those
who serve in the armed forces,” said Greg Beckley, senior director,
Navient. “These brave men and women often face unique
circumstances, especially if they’re far from home. We’re committed
to getting them the information they need to ensure they succeed in
loan repayment.”
Since its beginning, the Military Benefits Team has stood ready
to help thousands of service members and their families with their
student loans. In 2012, a team of 10 fielded about 1,500 calls each
month. Today, 18 specialists average 5,500 calls per month. Another
23 specialists are exclusively dedicated to processing
often-complex military paperwork.
The Military Benefits Team is among the most experienced at
Navient and that experience makes a difference to military
customers. According to customer surveys, 96 percent of military
customers and families rate their satisfaction with the team as
excellent.
With a high-touch, case-management approach, specialists help
military service members manage their student loans and take
advantage of benefits. Those with an existing federal or private
education loan may qualify for a reduction in interest rate to 6
percent during qualifying military service under the Servicemember
Civil Relief Act. Navient automatically applies the benefit by
cross referencing account records with a U.S. Department of Defense
database. Other benefits may include:
- Military No-Interest Accrual available when service members are
in a hostile zone and qualify for special pay;
- Military Service and Post-Active Duty Deferment;
- HEROES Act waiver of documentation requirements attached to
certain federal student loan benefits for those serving in
connection with a war or other military operation; and
- Public Service Loan Forgiveness.
Information on these benefits is available on Navient’s website
for military members and their families. An interactive, online
course about military student loan repayment benefits includes
helpful scenarios, illustrations and a checklist for managing
student loan debt during military service.
Military customers and their families can also call the
dedicated toll-free number at 855-284-4879 (888-272-5543
international) or send an email to
militarybenefits@navient.com.
Connect with @Navient on Facebook, Twitter, LinkedIn
and Medium.
About NavientNavient (Nasdaq:NAVI) is a leading
provider of asset management and business processing solutions for
education, healthcare, and government clients at the federal,
state, and local levels. The company helps its clients and millions
of Americans achieve financial success through services and
support. Headquartered in Wilmington, Delaware, Navient employs
team members in western New York, northeastern Pennsylvania,
Indiana, Tennessee, Texas, Virginia, Wisconsin and other locations.
Learn more at navient.com.
Contact:
Nikki Lavoie, nikki.lavoie@navient.com, 302-283-4057
Military Customers: militarybenefits@navient.com,
855-284-4879
Customers: 888-272-5543
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