Military Health System Beneficiaries to Receive Global Nurse Advice Line Services from Optum
October 10 2017 - 9:00AM
Business Wire
More than 9 million eligible military service
members, retirees and their families will have 24/7 access to
registered nurses and care coordination services
Optum, the health services company of UnitedHealth Group (NYSE:
UNH), will operate the Military Health System’s (MHS) worldwide
Nurse Advice Line, serving more than 9 million military service
members, retirees and their families.
Currently, nurse advice line services are provided to eligible
military health system beneficiaries in the United States and
Eurasia. The new Global Nurse Advice Line combines these two
services and adds coverage for those in the Pacific Region and
Latin America. Additional enhancements to the nurse advice line
will include offering communications channels other than the
telephone, such as web-chat and video teleconferencing, giving
beneficiaries access to their self-care instructions, and allowing
users to speak with a primary care provider after nurse triage, to
name just a few.
Optum was awarded the five-year, $200 million contract by the
Defense Health Agency in May 2017. The Government Accountability
Office recently affirmed the contract award and, after a transition
period, Optum will begin serving eligible MHS beneficiaries
globally with nurse advice line services in March 2018, including
triage services, self-care advice, care coordination and general
health advice. Optum will also provide access to telehealth primary
care providers in the near future.
“Optum is honored to be selected to provide 24/7 nurse and
primary care manager telehealth access for our nation’s military
service members, retirees and their families,” said Patty Horoho,
CEO of OptumServe, whose clients include the Departments of
Defense, Veterans Affairs, and Health and Human Services. “Optum
has a long history of supporting active-duty service members and
veterans. We look forward to bringing this experience and
industry-leading health care capabilities to more veterans,
active-duty service members and their families.”
Optum currently serves the readiness and health needs of
military service members, retirees and veterans by providing
preventive health screenings and assessments.
About OptumOptum is a
leading information and technology-enabled health services business
dedicated to helping make the health system work better for
everyone. With more than 100,000 people worldwide, Optum delivers
intelligent, integrated solutions that help to modernize the health
system and improve overall population health. Optum is part of
UnitedHealth Group (NYSE: UNH).
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version on businesswire.com: http://www.businesswire.com/news/home/20171010005204/en/
OptumAaron Albright,
202-383-6403aaron.albright@optum.com
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