ARMONK, N.Y., Sept. 22, 2017 /PRNewswire/ -- IBM (NYSE:
IBM) today announced a new agreement with Walgreens, one of the
country's largest drugstore chains, to deploy IBM retail analytics
at more than 8,100 locations nationwide to help improve the
efficiency of field service support for these locations.
With IBM's support of IT systems at Walgreens stores, IBM's
unique capabilities to integrate hardware and software from
different vendors under one roof may lead to more efficient
operation of technology across the store.
IBM Cloud also will be used to determine the level of support
that will likely be needed at each Walgreens location based on
service request history. In the future, this information may enable
better anticipation and coordination when dispatching field
technicians, so they arrive at the right time to resolve an issue.
These data-driven insights may help to identify the most frequent
service calls at a given location and bundle those requests into
one service call to minimize repeated instances of system
downtime.
C-suite executives and key stakeholders in all industries are
increasingly recognizing the value of cultivating insights through
data, as they often create opportunities for enhanced IT efficiency
and overall business growth. These tools are also changing the way
IT professionals approach IT support in the field by shifting to
more proactive, predictive solutions that isolate the root cause of
a disruption to eliminate repeated problems and free up valuable
time for IT professionals to focus their skills and attention on
higher value initiatives.
"Extending our multivendor services capabilities to support
Walgreens stores sets an exciting new benchmark in an evolving
retail industry, but it does not stop there," says Martin Jetter, Senior Vice President, IBM Global
Technology Services. "As a cloud services integrator, IBM is always
driven by the desire to think differently about the way we manage
our clients' services and underlying infrastructure in any
business, and we are well suited to help them achieve the results
they are looking for."
About IBM Global Technology Services
IBM Global
Technology Services offers end-to-end IT consulting and business
services supported by an unparalleled global delivery network that
is transforming its business to lead in an era of Cognitive and
Cloud. As a cloud services integrator, GTS is managing the services
and underlying infrastructure in an integrated and unified way with
unique multivendor services capabilities to match any environment.
It is modernizing clients' IT environments to help them meet the
increasingly complex customer demands. GTS provides clients with
innovative technology solutions that help them to improve their
business processes and in turn, profitability.
Media Contact
Conor
Golden
IBM Media Relations
cgolden@us.ibm.com
212-671-9422
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SOURCE IBM