BANGALORE, India, September 19, 2017 /PRNewswire/ --
Infosys Finacle, part of EdgeVerve Systems, a wholly-owned
subsidiary of Infosys (NYSE: INFY), today announced its partnership
with Niki.ai, a FinTech start-up that offers chat based commerce
solutions. With this partnership, Finacle solution suite will be
available with Niki.ai's chat-based virtual assistant - Niki. This
offering will enable banks to offer its customers a virtual banking
assistant for shopping products and services.
The joint solution from Finacle and Niki.ai will provide a
smart-purchasing chatbot by leveraging natural language processing
and machine learning to converse with customers and perform online
transactions. The bot will comprehend natural speech text in the
context of the customer and will deliver personalized suggestions.
The solution will provide banks an opportunity to initiate two-way
automated intelligent conversations with customers.
Niki.ai is one of the companies that was recognized in the
recently concluded chapter of Finacle FinTech Connect, an
initiative that builds on ongoing alliances and the Infosys
Innovation Fund program to identify promising new FinTechs.
Highlights
-
The joint solution will enable banking customers to initiate
conversations on the bank's online and mobile applications and
complete transactions without leaving the chat interface
-
The e-commerce services enabled include booking for
-
The entire deployment can be completed in a very short span of
time using an easy to plug-in Software Development Kit (SDK)
Quotes
Sanat
Rao, Chief Business Officer, Infosys Finacle:
"As AI technologies mature, they present an opportunity for
banks to automate interactions and enhance customer experiences.
This partnership will enable Finacle to provide a virtual assistant
that banks can use to expand their commerce footprint through a
large pre-integrated ecosystem. This will further help banks to
enhance their revenues as well as improve customer stickiness."
Sachin
Jaiswal, CEO, Niki.ai:
"With our vision to empower every Indian to fulfill banking and
commerce on mobile, we have been working on building simple, smart
and secure conversational interfaces, powered by AI for over two
years now. Our partnership with Finacle via FinTech Connect will
give us a platform to impact the masses through its existing
clientele. Finacle's experience will help us innovate in banking
and commerce products further."
Daniel
Latimore, Senior Vice President, Celent:
"Bot technology holds great promise for banks seeking to reduce
expenses and provide a better customer experience. Working with
technology partners that bring in an extended ecosystem of external
organizations is one interesting way for banks looking to innovate
beyond the mere provision of financial transactions."
About Niki.ai:
Started in 2015, and backed by of Mr. Ratan Tata, Unilazer
Ventures and SAP.iO, Niki.ai envisions to provide one shop for
everything commerce. Niki is an AI bot which converses to help you
shop for products and services and makes the whole journey from
discovery to transaction fast, convenient and extremely simple. As
they claim, apart from making the booking experience for movie
tickets, buses, hotels etc. better, the aim is to make even the
routine tasks like paying utility bills, phone bills, recharges
more fun and easier. To the businesses, it provides a plug and play
technology that can be easily integrated everywhere including
operating systems, on messaging platforms messenger, and on the
brand's applications (app and web).
With a 35% month-on-month revenue growth, the company has 50+
partners on board, with many more in the pipeline. On the
customer front, the company has more than 400,000 customers using
Niki. The company plans to integrate many more services on its
platform so that for most of the needs that a consumer may have,
Niki is the first thing that strikes his mind. Speech recognition,
which is in the making, will provide users the ability to simply
speak to Niki and get tasks done on the go. It will soon be
available on more platforms like iOS and messaging platforms like
Slack. In short, the company's vision is to be ubiquitous -
Everywhere and for everything commerce.
To know more, visit https://resellers.niki.ai
About Infosys Finacle
Infosys Finacle is the industry-leading universal banking
solution from EdgeVerve Systems, a wholly owned subsidiary of
Infosys. The solution helps financial institutions develop deeper
connections with stakeholders, power continuous innovation and
accelerate growth in the digital world. Today, Finacle is the
choice of banks across 94 countries and serves over 848 million
customers - estimated to be nearly 16.5 percent of the world's
adult banked population.
Finacle solutions address the core banking, e-banking, mobile
banking, CRM, payments, treasury, origination, liquidity
management, Islamic banking, wealth management, and analytics needs
of financial institutions worldwide. Assessment of the top 1000
world banks reveals that banks powered by Finacle enjoy 50 percent
higher returns on assets, 30 percent higher returns on capital, and
8.1 percent points lesser costs to income than others.
To know more, visit www.finacle.com
Safe Harbor
Certain statements in this release concerning our future growth
prospects are forward-looking statements regarding our future
business expectations intended to qualify for the 'safe harbor'
under the Private Securities Litigation Reform Act of 1995, which
involve a number of risks and uncertainties that could cause actual
results to differ materially from those in such forward-looking
statements. The risks and uncertainties relating to these
statements include, but are not limited to, risks and uncertainties
regarding fluctuations in earnings, fluctuations in foreign
exchange rates, our ability to manage growth, intense competition
in IT services including those factors which may affect our cost
advantage, wage increases in India, our ability to attract and retain
highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India, and
unauthorized use of our intellectual property and general economic
conditions affecting our industry. Additional risks that could
affect our future operating results are more fully described in our
United States Securities and Exchange Commission filings including
our Annual Report on Form 20-F for the fiscal year ended
March 31, 2017. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the company's filings with the Securities
and Exchange Commission and our reports to shareholders. In
addition, please note that the date of this press release is
mentioned at the beginning of the release, and any forward-looking
statements contained herein are based on assumptions that we
believe to be reasonable as of this date. The company does not
undertake to update any forward-looking statements that may be made
from time to time by or on behalf of the company unless it is
required by law.
For further information, please
contact:
Asia Pacific
Sarah Gideon
Infosys, India
+91 80 4156 3998
Sarah_Gideon@infosys.com
EMEA
Margherita Di Cerbo
Infosys, Europe
Phone: +44 2075162748
Margherita.dicerbo@infosys.com
Americas
Chiku Somaiya
Infosys, USA
+1 408 375 2722
Chiku.Somaiya@infosys.com
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