Wells Fargo will provide payment and fee relief
for customers in FEMA declared areas; customers urged to contact
Wells Fargo for next steps
Mobile Response Unit to station first in
Dickinson, Texas, and tour multiple cities to help customers with
processing insurance claims, repair and recovery advice
Wells Fargo & Company (NYSE: WFC) today announced additional
payment and fee relief for customers impacted by Hurricane Harvey.
It also announced the deployment of its Mobile Response Unit to
provide disaster recovery assistance to customers across Texas.
This Smart News Release features multimedia.
View the full release here:
http://www.businesswire.com/news/home/20170908005942/en/
Wells Fargo Mobile Response Unit (Photo:
Business Wire)
“Wells Fargo team members across the country are focused on
doing whatever we can to provide support to those impacted by
Hurricane Harvey, and today we are announcing additional relief for
customers and are deploying new resources to the area to help
recover and rebuild,” said Tim Sloan, CEO & president, Wells
Fargo. “As we bring aid to team members, customers, businesses and
communities affected by Harvey, our thoughts are also with everyone
now in the path of Hurricane Irma. Our teams on the ground and
across the country are closely monitoring the new storm, and we
will deliver the same payment, fee relief and on-the-ground support
to customers in impacted communities after Irma passes.”
Payment and fee relief & how to contact Wells
Fargo
In response to the disaster, Wells Fargo will provide payment
relief for the next 90 days on credit cards, student loans, auto
loans, home mortgage, home equity and retail small business loans
and lines of credit in FEMA declared areas.
The bank is also proactively waiving or refunding fees for
impacted consumers in FEMA declared areas; this includes ATM fees
for using non-Wells Fargo ATMs, late fees and debit card
over-the-counter cash disbursement fees, among others.
In addition, negative credit reporting is being suppressed
for home mortgage, home equity, credit card, student loan, personal
lines and loans, auto loans and retail small business lending
customers who receive payment relief.
Impacted customers who are not in a FEMA declared area are also
able to receive similar benefits by contacting Wells Fargo. After
90 days, customers who are still experiencing hardships should
contact customer service to discuss additional relief options.
Wells Fargo Home Mortgage and Home Equity customers impacted by
Hurricane Harvey and floods should contact the Wells Fargo Disaster
Assistance Team, 888-818-9147, to discuss payment arrangements or
for assistance with property insurance loss claims. The team is
available Monday through Friday from 6 a.m. to 10 p.m. CT, and
Saturday and Sunday from 7 a.m. to 5 p.m. CT, to help offer
guidance and information about loans and assistance programs.
Customers in the impacted area who participate in an
employer-sponsored 401(k) plan provided by Wells Fargo may be
eligible to access their retirement savings. Recently, the IRS
relaxed rules for employers that allow
individuals easier access to their
retirement savings for hardship purposes. Wells Fargo is
prepared to make hardship withdrawals or loans available to
customers that qualify under these new guidelines. For more
information, customers should call 800-728-3123.
Retail small business customers impacted by the hurricane are
encouraged to call Wells Fargo, 800-225-5935, for more information
and to discuss their options. Wells Fargo Insurance Services has
also contacted clients in impacted areas to provide support and
expertise as part of recovery efforts.
Customers of Wells Fargo Merchant Services who are in need of
assistance with their merchant processing due to the impact of
Hurricane Harvey can call 800-451-5817. Impacted merchant customers
who contact Wells Fargo by Sept. 30 can receive a complimentary
Wells Fargo Mobile Merchant card reader to attach to a mobile
device, which will allow their business to accept card payments.
The one-time cost for the card reader is waived; however,
processing and data rates will still apply.
Commercial Distribution Finance is also working to ensure
customers have adequate credit lines to handle the retail orders
that may come through as a result of the relief and rebuilding
efforts. Relationship teams are reaching out to business customers
who may have been materially impacted by the storm to address their
credit and cash flow management needs and provide relief on a
case-by-case basis.
All other impacted customers needing assistance can contact
Wells Fargo 24 hours a day, seven days a week, 800-TO-WELLS
(800-869-3557). Visit Wells Fargo’s Get Help with Disaster Recovery
web page for additional details.
Mobile Response Unit to be deployed & mobile ATMs
The Wells Fargo Mobile Response Unit will first station in
Dickinson, Texas, on Sept. 13 at 4105 Gulf Freeway. Customers can
receive in-person assistance from disaster recovery specialists on
board from 9 a.m. to 7 p.m. weekdays and 9 a.m. to 2 p.m. Saturday.
Specialized team members are prepared to provide in-person
assistance with mortgage, home equity, auto, credit cards, student
loans, personal loans, small business loans, insurance claims
processing and advice to start the repair and recovery process.
Customers facing payment challenges can meet face-to-face with the
company’s disaster assistance specialists to explore available
options. Customers can also receive disaster recovery assistance
services at Wells Fargo bank branches.
The Mobile Response Unit will travel to multiple communities
across Texas impacted by Hurricane Harvey. To follow or track the
path of the Mobile Response Unit, follow @wellsfargo on Twitter,
where updates will be provided regarding location sites.
Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty
commercial “office on wheels” designed to bring valuable
information after a disaster directly to customers. The Mobile
Response Unit has private offices and is equipped with computers
and cellular data feed with satellite backup and is powered by
self-contained generators. Wells Fargo previously deployed its
Mobile Response Unit to Houston in June 2015 after floods damaged
thousands of homes.
There is also currently a disaster recovery mobile ATM in
Houston and Rockport, Texas.
Wells Fargo donates to relief efforts in Houston
As previously announced, Wells Fargo is supporting those
affected by Hurricane Harvey by donating $500,000 to the American
Red Cross Disaster Relief Fund and an additional $500,000 to local
nonprofits focused on recovery and relief efforts in Texas in the
coming days and weeks, with a total commitment of $1 million.
Wells Fargo has also facilitated customer donations to aid
relief efforts:
- Customers are able to donate to relief
efforts through Wells Fargo ATMs nationwide through Monday,
Sept. 11. Customers will not be charged a fee for using this
service, and 100 percent of the donations will be sent to the
American Red Cross. To date, more than $1.5 million customer
donations have been collected through Wells Fargo ATMs.
- Wells Fargo Go Far Rewards
customers are able to redeem any amount of their available rewards
and donate to the American Red Cross Disaster Relief Fund through
Monday, Sept. 11. Customers can access their rewards account at
GoFarRewards.wf.com or by calling the Go Far™ Rewards Service
Center, 877-517-1358.
The Wells Fargo Foundation also made a donation of $1
million to the WE Care Fund. This unique program is in place to
help support Wells Fargo team members who have incurred personal
expenses or other financial hardships related to the disaster.
Wells Fargo team members are able to donate directly to the fund in
support of their affected colleagues.
About Wells Fargo (Twitter @WellsFargo)
Wells Fargo & Company (NYSE: WFC) is a diversified,
community-based financial services company with $1.9 trillion in
assets. Wells Fargo’s vision is to satisfy our customers’ financial
needs and help them succeed financially. Founded in 1852 and
headquartered in San Francisco, Wells Fargo provides banking,
insurance, investments, mortgage, and consumer and commercial
finance through more than 8,500 locations, 13,000 ATMs, the
internet (wellsfargo.com) and mobile banking, and has offices in 42
countries and territories to support customers who conduct business
in the global economy. With approximately 271,000 team members,
Wells Fargo serves one in three households in the United States.
Wells Fargo & Company was ranked No. 25 on Fortune’s 2017
rankings of America’s largest corporations. News, insights and
perspectives from Wells Fargo are also available at Wells Fargo
Stories.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170908005942/en/
MediaCatherine Pulley,
646-634-6515catherine.pulley@wellsfargo.comorInvestorsJim
Rowe, 415-396-8216jim.rowe@wellsfargo.com
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