Nuance Communications, Inc. (NASDAQ:NUAN) today announced that
its Nuance Loop platform, part of Nuance’s suite of solutions for
mobile operators, powers the next evolution of Vivo Recado
Premium’s voicemail service. Nuance Loop’s visual voicemail feature
converts voicemail messages into text messages, which can be read
quickly and easily in the service application. Vivo is the leading
telecommunications operator in Brazil, with around 74 million
mobile subscribers that are able to use Vivo Recado Premium.
More than six billion calls remain unanswered
each month in Brazil, resulting in a loss of connection for
subscribers and revenue opportunity for carriers. Nuance’s visual
voicemail quickly and accurately transcribes voicemail messages
into text messages with speech recognition technology powered by
Nuance’s artificial intelligence and Deep Learning innovation. As a
result, Vivo Recado Premium subscribers experience a more
convenient way to stay connected, with the ability to listen,
forward and reply to incoming messages via SMS text or a phone
call, all within the app.
Visual voicemail functionality is offered as
part of the recently launched Nuance Loop, an artificial
intelligence-driven data analytics platform designed for pre-paid
mobile operators that delivers new and incremental revenue streams
through personalized offers and services for subscribers across a
variety of touch points.
"Vivo offers its subscribers innovative services
that meet the demands of everyday life, such as Vivo Recado
Premium, which gives our customers the freedom to access their
messages when convenient and in the simplest and quickest way
possible," said Fernando Luciano, Director of Digital Services and
Innovation at Vivo.
"Missed calls are an inconvenience for everyone
- subscribers need to stay connected to friends, colleagues and
family no matter where they are, and incomplete calls are a revenue
opportunity for carriers. In today's mobile society, people need a
better way to stay connected and productive," said Dan Faulkner,
senior vice president and general manager of communications service
providers at Nuance Mobile. "Visual voicemail is a way for carriers
like Vivo to offer the best of both worlds - a convenient,
effortless experience for subscribers, and greater profitability
for the organization itself."
How Nuance Loop WorksNuance
Loop engages more than 245 million subscribers across Brazil and
gives operators the ability to reduce churn and increase average
revenue per user (ARPU) from a common, continuously optimizing
service platform. Nuance Loop offers personalized,
revenue-generating services to pre-paid subscribers across mobile
advertising, mobile messaging and mobile financial services. The
platform continuously analyzes offer conversion rates, subscriber
profiles, content usage, and network activity to more accurately
create and place offers that are tailored and relevant to each
subscriber.
AvailabilityVivo Recado Premium
can be accessed by all Vivo mobile customers via the iOS and
Android app. Subscribers can try Vivo Recado Premium free of charge
for seven days, after which the subscription costs R$1.99 per week
for customers of pre-paid and control plans and R$6.90 per week for
post-paid plan subscribers.
Nuance Loop is available globally, and is
currently deployed across North America, Latin and Central America,
India, Southeast Asia, EMEA, and Australia, generating hundreds of
millions of dollars a year in incremental, high margin revenue for
its customers.
Visit Nuance.com to learn more about Nuance Loop.
Join the conversation by following Nuance on Twitter at
@NuanceMobile and @NuanceInc, and subscribing to the What’s next
blog.
About Nuance Communications,
Inc.Nuance Communications, Inc. is a leading provider of
voice and language solutions to businesses and consumers around the
world. Its services, technologies and applications make the user
experience more exciting by transforming the way people interact
with devices and systems. Every day, millions of users and
thousands of companies try Nuance's proven applications. For more
information, visit www.nuance.com.
Registered Trademark Reference: Nuance and the Nuance logo are
either registered trademarks or trademarks of Nuance
Communications, Inc. or its affiliates in the United States and /
or other countries. All other trademarks mentioned herein are the
property of their respective owners.
About Telefônica VivoVivo is
the trademark of Telefônica Brasil, the leading telecommunications
company in Brazil, with 97.6 million accesses (2Q17). The operator
operates in the provision of fixed and mobile telecommunications
services throughout the country and has a complete and convergent
portfolio of products for B2C and B2B customers - fixed and mobile
broadband, ultrafast, fixed voice and Mobile and pay TV.
The company is present in 3,9 thousand cities,
being more than 3,8 thousand with 3G network and more than 1,6
thousand with 4G, segment in which it is leader of Market Share.
The carrier still offers the 4G +, internet twice as fast as the
4G. In the mobile segment, Vivo has 74.3 million customers and
accounts for the largest market share of the segment (30.7%) in the
country, according to quarterly balance sheet results (2Q17).
Guided by the constant innovation and high quality of its
services, Vivo is at the heart of a Digital transformation that
extends the autonomy, personalization and real-time choices of its
customers, putting them in charge of their digital life, with
Safety and reliability. Telefónica Brasil is part of the Telefónica
Group, one of the largest communications conglomerates in the
world, with presence in 21 countries, 346.2 million accesses, 126.4
thousand employees and revenues of 52.0 billion euros in 2016.
Contact Information
For US Press:
Kate Hickman
Nuance Communications, Inc.
Tel: 781-565-4627
Email: kathryn.hickman@nuance.com
For Brazil Press:
G&A Comunicação
Adriano Camargo
11 3037-3215
Mariana Giordão
11 3037-3205
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