ATLANTA, Aug. 28, 2017 /PRNewswire/ -- The United
States Patent and Trademark Office has issued a new patent to
Contact At Once!, a LivePerson Company, related to its innovative
approach to consumer-to-business messaging.
U.S. Patent 9,572,189 covers the concept of a "system and
method for analyzing messages and initiating communication
sessions" enabling Contact At Once! customers to better serve the
needs of consumers who wish to communicate with businesses via
messaging. Practical applications of this include unified chat and
mobile messaging sessions that begin as a chat and are continued as
mobile messaging sessions.
The the Contact At Once! IP portfolio spans more than a decade
of innovation. This new patent is the most recent addition to the
company's portfolio, expanding on another recent patent, U.S.
Patent 8,374,915, granted for the company's innovative concept of a
system and method for publishing online advertisements and search
results that include a real-time two-way communications system,
such as messaging.
"Contact At Once! has continually invested in technological
innovations to allow in-market shoppers and businesses to message
at scale through a variety of media. This latest patent is another
example of our commitment to helping our brands seamlessly connect
with consumers in innovative ways that are most convenient for
shoppers," says Marc Hayes, Vice
President of Product and Strategy.
About Contact At Once!
Contact At Once!, a LivePerson
company, helps boost engagement by making it easy for consumers to
connect with automotive manufacturers and dealerships to ask
questions at the moment their interest is piqued. More engagement
can translate into more sales, and that's why over 17,000
businesses rely on the Contact At Once! digital messaging platform
to build relationships with online, mobile automotive shoppers. For
more information, visit www.contactatonce.com.
About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) is a
leading provider of cloud-based mobile and online business
messaging solutions, enabling a meaningful connection between
brands and consumers. LiveEngage, the Company's enterprise-class
platform, empowers consumers to stop wasting time on hold with
1-800 numbers, and instead message their favorite brands, just as
they do with friends and family. More than 18,000 businesses,
including Citibank, HSBC, EE, IBM, L'Oreal, Orange, PNC and The
Home Depot rely on the unparalleled intelligence, security and
scalability of LiveEngage to reduce costs, increase lifetime value
and create meaningful connection with consumers. For more
information, visit www.liveperson.com.
Media Contacts
Allison
Franzese
LivePerson
afranzese@liveperson.com
212-609-4224
View original
content:http://www.prnewswire.com/news-releases/contact-at-once-a-liveperson-company-expands-ip-portfolio-with-additional-patent-on-business-messaging-capabilities-300510223.html
SOURCE LivePerson, Inc.