Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
August 14 2017 - 8:30AM
Business Wire
Organization Adds Voice of the Customer, Employee Engagement,
Workforce Optimization and Engagement Channels Solutions,
Furthering Focus on Service Excellence and the Customer
Experience
Verint® Systems Inc. (Nasdaq: VRNT) announced today that a
worldwide credit card leader is implementing a wide range of
solutions from its Customer Engagement™ portfolio. This deployment
follows the organization’s current use of Verint’s workforce
optimization technology, and supports its commitment to the
delivery of consistent, quality service to customers through its
U.S. contact center operations.
With a focus on enhancing customer experiences and employee
engagement, the company is deploying further solutions from
Verint’s workforce optimization (WFO) suite—such as workforce
management, performance management, and desktop and process
analytics—while adding others from the company’s voice of the
customer (VoC), employee engagement and engagement channels
suites.* These include VoC solutions such as speech analytics;
employee engagement solutions like employee desktop and case
management; and engagement channels solutions that include
email/secure messaging and web chat.
The credit card company’s investment in the broader Verint
Customer Engagement portfolio will enable it to consolidate inbound
contact volumes from more than 40 BPOs, bringing more contact
center operations in-house—while providing additional tools to
support its employees, advancing service delivery and consistency
across channels, and enhancing the overall customer experience.
To learn more about the benefits of the Verint Customer
Engagement solutions, click here.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization, security intelligence, and fraud,
risk and compliance. Today, over 10,000 organizations in more than
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
*The credit card company extended its investment in Verint
Customer Engagement solutions in December 2016 and is in the
process of deploying these new solutions.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2017, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170814005071/en/
Verint Systems Inc.Media
RelationsCandace Flynn,
303-254-7152candace.flynn@verint.comorInvestor RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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