OpenText Delivers Information Management Solution to Help
Behavioral Health Organization Realize its Mission of Changing
Lives, Saving Lives
WATERLOO, Ontario, Aug. 8, 2017 /PRNewswire/ -- OpenText™
(NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise
Information Management (EIM), today announced that the Center for
Life Management (CLM), an organization dedicated to providing
professional, caring, and comprehensive behavioral health care
services, has selected OpenText to power its document
management system. Using OpenText ApplicationXtender combined with
ECM Toolbox Workflow, CLM is able to improve the patient and staff
experience, ensure patient care, and deploy staff to more
value-added work.
New Hampshire based CLM
provides traditional mental health services as well as help with
substance abuse issues to more than 5,000 patients per year. The
organization was using a ten-year-old, legacy document management
system that had not evolved to accommodate the company's growing
needs. CLM selected OpenText's document capture and retention
management capabilities as well as seamless integration with other
applications. With the new solution, CLM is able to scan, store,
retrieve, and preserve information, while providing role-based
access from nearly any device or web browser.
"We chose OpenText ApplicationXtender because we wanted a system
that would help us realize our mission of 'Changing Lives, Saving
Lives', and do it in a responsible way," said Patrick Ulmen, vice president and chief
information officer at CLM. "We don't only deliver services, but
also bill for the services, document the services, store records
associated with the services, and then mine those records to figure
out what we are doing well and what we can do better. We then take
that information and drive it into improving services."
Previously at patient check-in, CLM's front desk staff made
physical copies of each patient's insurance cards which were later
moved into an electronic file to be reviewed, updated, and stored.
With the OpenText solution, front desk staff can scan and check the
patient card against current information in the system, updating it
if necessary, all without leaving the desk. Backend staff is
automatically notified of the new insurance information via
ApplicationXtender's Workflow Manager, allowing check-in staff to
focus on making patients feel as welcome as possible and prepare
for their appointments.
"Non-profits are mostly about staffing—any money we put into
technology potentially takes money away from staffing. So whatever
solution we chose had to enable staff to do their jobs better,"
said Ulmen. "But the value goes well beyond staff savings—it's the
customer experience. We really do believe technology helps us
achieve our mission. All I have to do is sit in our office
downstairs and watch staff interacting with the customers, and I
know we're delivering."
With the often urgent nature of its services, CLM must also
ensure that staff can always access patient information. By housing
a copy of every final document in CLMs electronic medical record
(EMR) system, the OpenText solution helps enable quick access to
records, even if the EMR goes down. With the new solution in place,
CLM has been able to reduce response time to about three seconds,
88 percent faster than with the previous system. Time necessary to
return a document once selected has also improved, allowing more
than 100 staff members to utilize the faster process daily.
Ulmen added, "Our providers can sleep well knowing those caring
for the patient have all of the information necessary to make the
best decisions possible."
Although CLM does not have the resources to implement a
dedicated human resource management solution, it still needs to
manage its HR records. OpenText automates the workflow and
processes associated with such documents and stores them, enabling
CLM to get even more value out of the system. These solutions also
enable CLM's auditors to simply look at final documents while
preventing alteration or modification.
"Our investment in OpenText enables our staff to do less
repetitive tasks and frees them to do more challenging, value-added
work. I'm very happy that we have established a relationship with
OpenText and see our partnership growing over the coming years,"
concluded Ulmen.
The OpenText EIM portfolio is designed to enable organizations
to discover and manage information to spur growth and innovation
and decrease time to competitive advantage. The platform consists
of comprehensive and integrated product solutions including Content
Suite, Process Suite, Experience Suite, Analytics Suite, Discovery
Suite and Business Network. OpenText's EIM solutions are available
for deployment on-premises, in the cloud and in hybrid
deployments.
About OpenText
OpenText enables the digital world, creating a better way for
organizations to work with information, on premises or in the
cloud. For more information about OpenText (NASDAQ: OTEX, TSX:
OTEX) visit opentext.com.
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Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.
Copyright ©2017 Open Text. OpenText is a trademark or registered
trademark of Open Text. The list of trademarks is not exhaustive of
other trademarks. Registered trademarks, product names, company
names, brands and service names mentioned herein are property of
Open Text. All rights reserved. For more information,
visit: http://www.opentext.com/who-we-are/copyright-information.
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SOURCE Open Text Corporation