Positioned as a Leader in Gartner’s 2017 Magic Quadrant for IT Services for Communications Service Providers Worldwide
August 01 2017 - 3:59AM
Business Wire
Accenture positioned highest for Ability to
Execute
Accenture (NYSE: ACN) has been recognized by independent analyst
firm Gartner, Inc. as a Leader in providing IT services for
communications service providers (CSPs).
The Gartner report – “Magic Quadrant for IT Services for
Communications Service Providers, Worldwide,” published on 19 July
2017 by Jouni Forsman, Amresh Nandan and Norbert J. Scholz
– analyzed 16 vendors who provide IT services for CSPs. CSPs
work with the vendors to enable new or enhance existing end-user
offerings; transform their customer, revenue and service-management
capabilities – such as better self-service, fulfillment,
provisioning automation, monitoring, billing, supplier and partner
management capabilities; and leverage data assets for improved
customer insight and monetization.
“In the communications industry, there is a race to respond to
the changing dynamics of the market, increased competition and
progressively demanding customers,” said Francesco Venturini,
global managing director for the Communications & Media
industries within the Communications, Media & Technology
operating group at Accenture. “The winners will be those who adopt
a platform-based model and transform at the core of the business.
It’s no longer just about the back office – it’s about the move to
digitally-decoupled architectures and digitally-enabled workforces
that provide innovative services to the end user across the
ecosystem. This transformation is complex and requires a complete
culture change and people transformation. CSPs are looking to
collaborate with trusted partners to help them build their next
generation services, networks and operations.”
Part of the company’s Communications, Media & Technology
operating group, Accenture’s Communications & Media Industry
practice helps its clients connect with the digital consumer,
increase revenues and launch innovative products and services at
speed and scale, while reducing costs. Its Communications Industry
practice’s capabilities include:
- Digital infrastructure, encompassing
network, cloud, and multi-speed architecture solutions;
- Digital operations, such as data
analytics, digital business operations, and partnerships;
- Digital services, including video and
content, security, and IoT services; and
- Digital engagement, such as
omni-channel customer engagement, enhancing the customer experience
through advanced design, and active customer value management.
Accenture is making significant investments in key areas to
support CSPs who are repositioning themselves to become
platform-powered companies:
- Platforms: Building industry
relevant platforms that enable CSPs to build business services at
speed, including digital video, test automation, mobility and
service orchestration, security, and a new and complementary
addition to the ecosystem approach to BSS: Omni Channel
As-A-Service, the Digital Omni-channel Platform (DOCP)
- Network: Investing in people and
assets to help CSPs make the transformation to next-generation
platforms and SDN/NFV-powered ecosystems, new consumer-facing
services and agile operations
- Analytics – Intelligent Industry
Solutions (IIS): The creation of Industry Intelligent Solutions
in three areas: Network analytics, video analytics and customer
& channel to provide new value and new strategies that drive
step-change business outcomes for CSPs
“With an opportunity to reinvent themselves as platform-powered
companies, CSPs must actively pursue this deep and transformative
change. It requires “connecting the dots” across the organization,
aligning digital capabilities, simplifying and innovating
operations, technology and strategy, and we firmly believe our
investments will help them rotate to the new and take advantage of
new revenue opportunities for their future health,” added
Venturini.
Source: https://www.gartner.com/document/3765163
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or
designation. Gartner research publications consist of the opinions
of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately
411,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
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AccentureMolly McDonagh, + 44 7825 023
622molly.mcdonagh@accenture.com
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