Washington Gas Earns “Most Trusted Brand” Rating in National Energy Utility Study
July 24 2017 - 8:30AM
Business Wire
Market Strategies International names
Washington Gas as a top trusted utility brand among residential
customers
Washington Gas, a WGL (NYSE: WGL) company, has been ranked as a
Most Trusted Brand in 2017 among residential utility customers,
according to a new Cogent Reports™ study by Market Strategies
International. The findings, which designate 44 utilities
across the country as “Most Trusted Brands,” can be found in The
2017 Utility Trusted Brand & Customer Engagement: Residential
study.
Washington Gas was recognized for several factors, including its
customer focus, company reputation and advocacy, community support,
communications effectiveness, environmental dedication and reliable
quality. Founded in 1848, Washington Gas delivers natural gas to
more than 1.1 million customers throughout the Washington D.C.
region.
“Washington Gas takes great pride in our strong commitment to
customer service while holding safety paramount. The company
continues to expand new service offerings and remains committed to
community engagement while delivering clean, reliable and
affordable natural gas to our customers,” said Adrian Chapman,
President and Chief Operating Officer, Washington Gas. “We are
honored to be recognized as a trusted company by our customers and
the communities we serve, and will continue providing clean energy
solutions as we uphold our dedication to corporate
citizenship.”
A Washington Gas initiative that played a key role contributing
to this recognition includes recently establishing its customer
service, credit and collections and billing operations
in Virginia. More than 200 new jobs were established
in Virginia as the company transitioned from
offshore customer service operations to a domestic call center
contractor in Hampton and Martinsville. The company also
continues its robust customer communications efforts by providing
information on natural gas safety, energy conservation, federal and
regional energy assistance programs as well as information to
assist customers in understanding their bills and the options to
pay bills online and by telephone.
For WGL, parent company of Washington Gas, giving back to the
community is a core company value, whether through volunteer time,
philanthropic work or charitable contributions. Last year, WGL and
its more than 1,500 employees volunteered more than 12,000 hours to
help those in need across the region. The company also provided
more than $1 million in corporate contributions to 135 local
organizations.
The study is in its fourth year and benchmarks brand performance
on a quarterly basis among 59,823 utility consumers. The brand
trust index is based upon 35 rating questions that relate to a
suite of emotional attachment and management performance factors.
The Most Trusted Brands group of utilities scored 40 points higher
on brand trust than their industry peers.
About Washington Gas
Washington Gas Light Company is a regulated natural gas utility
providing safe, reliable natural gas service to more than 1.1
million customers in the District of Columbia, Maryland and
Virginia. A subsidiary of WGL Holdings, Inc. (WGL), the company has
been providing energy to residential, commercial and industrial
customers for 169 years.
About WGL
WGL (NYSE: WGL), headquartered in Washington, D.C., is a leading
source for clean, efficient and diverse energy solutions. With
activities and assets across the U.S., WGL consists of Washington
Gas, WGL Energy, WGL Midstream and Hampshire Gas. WGL provides
options for natural gas, electricity, green power and energy
services, including generation, storage, transportation,
distribution, supply and efficiency. Our calling as a company is to
make energy surprisingly easy for our employees, our community and
all our customers. Whether you are a homeowner or renter, small
business or multinational corporation, state and local or federal
agency, WGL is here to provide Energy Answers. Ask Us. For more
information, visit us at wgl.com.
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Washington GasNews Media:Bernie Tylor,
202-624-6778btylor@washgas.comorFinancial Community:Douglas
Bonawitz, 202-624-6129
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