HOUSTON, July 13, 2017 /PRNewswire/ -- CenterPoint
Energy (NYSE: CNP) earned a 2017 "Most Trusted Brand"
designation, making it one of the nation's most trusted utilities
according to a new Cogent Reports™ study by Market Strategies
International. The Utility Trusted Brand and Customer Engagement:
Residential study, now in its fourth year, benchmarks brand
performance of 130 electric and natural gas utilities on a
quarterly basis among 59,823 utility consumers. The study
measures Brand Trust through scoring six factors among residential
customers – customer focus, company reputation and advocacy,
community support, communications effectiveness, environmental
dedication and reliable quality.
"We have made substantial investments over the last several
years to enhance the safety and reliability of our natural gas
system and to improve our service to customers," said Gregory E. Knight, senior vice president and
chief customer officer for CenterPoint Energy. "We believe being
named a 'most trusted brand' clearly demonstrates that customers
value and appreciate these efforts."
This year, the utilities designated by Cogent as 2017 Most
Trusted Brands score 40 points higher on brand trust than their
industry peers and are more likely to receive positive sentiments
from their customers in the study. The annual study
highlights a statistical relationship between brand trust and rate
case support, and shows customers expect utilities to expand
support for new offerings and community outreach as a result of
rate increases. Additionally, customers who trust their utility are
twice as likely to recommend those alternative energy products to
other customers.
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery
company that includes electric transmission & distribution,
natural gas distribution and energy services operations. The
company serves more than five million metered customers primarily
in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent
limited partner interest in Enable Midstream Partners, a publicly
traded master limited partnership it jointly controls with OGE
Energy Corp., which owns, operates and develops natural gas
and crude oil infrastructure assets. With more than 7,700
employees, CenterPoint Energy and its predecessor companies have
been in business for more than 140 years. For more information,
visit the website at www.CenterPointEnergy.com.
For more information, contact
Corporate Communications
Pager 713.619.5143
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SOURCE CenterPoint Energy, Inc.