MAXIMUS and Interactions Partner to Bring First Intelligent Virtual Assistants to Federal Agencies
June 27 2017 - 6:30AM
Business Wire
- Federal Government Meets Modernized
Customer Care -
MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, and Interactions, LLC, a leading provider of Intelligent
Virtual Assistants for enterprise customer care, today unveiled the
MAXIMUS Intelligent Assistant powered by Interactions. This
offering makes state-of-the-art customer care technology available
to government agencies, transforming communication with citizens
while meeting budget objectives and enhancing the citizen
experience.
“With fewer resources and increasing expectations from citizens,
federal agencies are challenged with improving the citizen journey,
while demonstrating value for their funding,” said Tom Romeo,
president and general manager of MAXIMUS Federal. “Agency leaders
know that they cannot solve today’s problems with yesterday’s
solutions. They are actively seeking new, innovative approaches to
delivering enhanced customer service that prove cost-effective for
the agency. Partnering with Interactions leverages both company’s
deep expertise in delivering enhanced and efficient customer
service solutions to bring Intelligent Virtual Assistants to the
federal market.”
The MAXIMUS Intelligent Assistant allows agencies to
dramatically expand their self-service offerings by enabling
citizens to complete transactions, such as program awareness and
general inquiries, secure authentication, registration and
enrollment, appeal status, benefits eligibility or payments, by
phone, text or web. The solution is powered by Interactions’
Adaptive UnderstandingTM technology that combines artificial
intelligence and human understanding to deliver human-like
interactions. As a result, citizens can communicate naturally to
easily accomplish tasks that traditionally required agent
assistance.
“For more than a decade, Interactions has focused on taking a
new approach to customer care. Our Intelligent Virtual Assistants
help many of the world’s largest brands deliver an amazing customer
experience while significantly increasing the scale of customer
care operations,” said Mike Iacobucci, president and CEO of
Interactions. “There’s never been a better time to revolutionize
the way that government agencies communicate with citizens, and
we’re proud to introduce the MAXIMUS Intelligent Assistant to meet
this need.”
About MAXIMUS
Since 1975, MAXIMUS has operated under its founding mission of
Helping Government Serve the People ®, enabling citizens around the
globe to successfully engage with their governments at all levels
and across a variety of health and human services programs. MAXIMUS
delivers innovative business process management and technology
solutions that contribute to improved outcomes for citizens and
higher levels of productivity, accuracy, accountability and
efficiency of government-sponsored programs. With more than 18,000
employees worldwide, MAXIMUS is a proud partner to government
agencies in the United States, Australia, Canada, Saudi Arabia and
the United Kingdom. For more information, visit maximus.com.
About Interactions
Interactions provides Intelligent Virtual Assistants that
seamlessly combine artificial intelligence and human understanding
to enable businesses and consumers to engage in productive
conversations. With flexible products and solutions designed to
meet the growing demand for unified, multichannel customer care,
Interactions is delivering significant cost savings and
unprecedented customer experience for some of the largest brands in
the world. Founded in 2004, Interactions is headquartered in
Franklin, Massachusetts with additional offices in Indiana, New
Jersey, and New York. For more information, visit
interactions.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170627005508/en/
MAXIMUSInvestors:Christine Vaughn Graham,
703-251-8498christinevaughngraham@maximus.comorMedia:Blake Travis,
703-712-4169blaketravis@maximus.comorKevin Leahy,
617-945-1915interactions@launchsquad.com
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