By Leslie Scism
When Acuity Insurance wanted to liven up its image among
prospective recruits, it came time to bring in the zombies.
It's the year 2023, and underwriter Carli Miller trudges through
the insurer's Sheboygan, Wis., headquarters in a video Acuity has
produced.
She is clearly undead -- bloodless gray skin, glazed eyes,
ripped clothing -- bumping into zombie colleagues who have
overtaken the insurer.
The 27-year-old Ms. Miller narrates and rattles off what she
considers Acuity's perks -- the camaraderie, the "jeans days," the
great 401(k) plan. "I guess the bottom line is Acuity truly was a
great place to work, " the ghoul concludes, "and it's a great place
to spend eternity -- even if we are undead."
The video, "Zombacuity," ends with a scream -- which might be a
sign of what insurance-industry recruiters feel these days.
For some reason, a lot of people just don't want to work for
insurance companies, and the firms have been scared into taking
extreme measures to lure new hires in and keep them.
Acuity posted its video online to attract prospects. It picked
zombies, says Acuity communications specialist Kallyn Vandenack,
30, to show "we really like to have fun around here."
Insurers have put in climbing walls, offered free beer and
massages, and published at least one graphic novel to entice and
retain new hires. At school recruiting events last autumn, Acuity
served mounds of freshly cooked bacon, whose aroma drifted around
the grounds.
"All of the college students swarmed around," says Acuity Chief
Executive Ben Salzmann, 61.
Americans under 30 generally aren't enthusiastic about the
industry, according to Insurance Careers Movement, an industry
group that seeks to inspire young people to pursue insurance
careers. "When I think of insurance," one millennial said in recent
research conducted for Liberty Mutual Insurance, "it is a sharp
poke in the eye."
The industry needs more brains, and soon. It employs about 2.6
million but calculates it must hire 500,000 newcomers over the next
several years as a wave of retirements hits, says Robert Hartwig,
an insurance professor at University of South Carolina's business
school.
Some insurers are taking a page from Silicon Valley's hip
offices. Allstate Corp. has a "happiness guru" in a building where
it locates many data scientists.
Acuity has in recent years installed ping-pong tables, a 65-foot
Ferris wheel, a 45-foot climbing wall and a 27,000-square-foot
fitness center. It has twice-monthly happy hours. Years ago, it
dropped its clean-desk policy banning plants, family photographs
and food, Mr. Salzmann says.
A graphic novel is Dan Epstein's millennial lure. The CEO of
ReSource Pro LLC, which provides processing and advisory services
to the insurance industry, co-wrote what is essentially a fancy
comic book, "Tomorrow's Insurance," to engage young people in his
company and clients about a transformation in the industry around
data analytics and machine learning.
At the novel's futuristic agency, Sigma 6 Insurance, the female
owner walks among high-tech gear, escorting a mysterious guest who
is assessing if the agency can insure a "Mars Colony One Project."
The guest leaves definitely impressed.
"We wanted to step out," says Mr. Epstein, 46, "and envision
what the industry could be like in 10 years."
Other businesses, too, face labor shortages, says Professor
Hartwig, 53, but "it's without question more difficult to attract a
worker into the insurance industry."
At a February Rutgers University event, lines of students
waiting to meet recruiters from some tech firms ran 25 or more
deep. Insurers' booths generally had trickles of guests.
In a queue for the consultancy Accenture, finance major Nicholas
Appaluccio, 23, said he wasn't interested in insurers because he
considered much of the work there "cut and dried."
Graduate student Shivani Sethi, 24, approached Liberty Mutual's
booth upon seeing no line. "I'm open to trying new things," she
said, but ultimately took an internship at an online brokerage.
Liberty Mutual says it collected 78 resumes and offered interviews
to four; two took jobs.
Videos are the enticement at firms such as ICW Group Insurance
Cos., which last autumn rounded up employees to freeze in position
-- at a time when "mannequin challenges" were an internet
craze.
In a video, a camera pans the firm's San Diego offices capturing
the poses: someone about to sip a drink, another pushing an
elevator button, one in midstep.
The video, says Trisha Rule, 34, an ICW senior marketing
employee, tackles "this misperception about the insurance
industry."
Among viewers was Leslee Edwards, 22, who researched ICW on
Facebook and "thought it looked like a fun place to work." In May,
she started in the workers'-compensation department.
Interns at MMG Insurance in Presque Isle, Maine, helped create a
seven-minute video modeled after "The Office" television
sitcom.
In it, Melissa McKenney plays an underwriter who uses
clairvoyance to size up risks. To dispel conceptions that insurance
is "boring or stale, " she says, "we wanted to weave in a little
bit of humor."
Ms. McKenney, now 23 and an MMG full-timer, says she previously
figured insurance was monotonous but has learned it can be "very
high-action, very fast-paced."
To keep some new hires away from the rest of the company,
Allstate, Liberty Mutual and Massachusetts Mutual Life Insurance
Co. have put some data scientists, app developers and other
innovation specialists in digs in neighborhoods popular with
startups and given the operations catchy names.
Allstate's Arity operation in Chicago's Merchandise Mart has a
full-time "creative culture leader" who helps in recruiting talent.
"We're doing everything we can," says Allstate spokesman Justin
Herndon, 36, "minus throwing out the red carpet to try to get them
in the door."
At Liberty Mutual's Solaria Labs, says spokeswoman Adrianne
Kaufmann, 49, there was "a deliberate decision to give it a
distinct personality that was more entrepreneurial in feeling."
MassMutual opened a location it calls Haven Life in New York
City where it wants "spaces that feel start-uppy" and "whimsical,"
says Gareth Ross, 41, who has responsibility for data analytics at
the 166-year-old insurer.
The location has a foosball table, free beer anytime and some
conference rooms named after "contributors to mortality": "Fallen
Coconut," "Asteroid Impact," "Insect Attack," "Snake Bite."
(END) Dow Jones Newswires
June 23, 2017 10:56 ET (14:56 GMT)
Copyright (c) 2017 Dow Jones & Company, Inc.
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