Careem Accelerates Middle East Ride Sharing with Network and Contact Center Services from Orange Business Services
June 21 2017 - 4:00AM
Business Wire
- Locally innovated ride-hailing service
enabled by digital technology
- Service supports 400 agents managing
10,000 calls a day in more than 80 cities
Orange Business Services has signed a contract with Careem, the
MENA region’s leading ride-hailing company, to provide network and
contact center services. A start-up now valued at more than US $1
billion and the only tech unicorn in the Middle East, Careem is
rolling out its services across key markets of the Gulf Cooperation
Council (GCC), as well as in Egypt and Jordan.
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Orange Business Services is supporting
Dubai-based ride sharing company Careem roll out its services
throughout the region. Source: Careem.
Careem was created in the Middle East in response to specific
regional transportation challenges. For example, in Saudi Arabia
half of the population is unable to drive. At the start of
operations in 2013, Careem opened in a new city every three months.
Today, by using the Orange Business Services flexible IP network
with a digital call center solution, the company can open up in a
new city in just one day.
Careem’s customers order a car service from a digital app, and
the company can manage calls from customers easily and cost
effectively, regardless of where they are physically located. The
customer can track the progress of their driver in real time via
the Careem App and make payments automatically without having to
worry about carrying cash.
The three-year contract includes network services to connect
Careem’s corporate offices in Cairo, Dubai and Paris seamlessly. In
addition, the Orange contact center solution enables Careem to
reduce fixed voice costs and route calls.. The company started with
two call center agents and today has grown to more than 400 agents
managing over 10,000 calls a day from more than 80 cities across 13
countries in the region.
“Orange Business Services has exceeded our expectations with
their ability to match our demands for agility and speed, and they
also bring our company the added advantage of local expertise and
presence that our business needed in the region and beyond. We look
forward to continuing our dynamic growth with Orange at our side as
our trusted partner,” said Qasim Ahmed, CIO, Careem.
“Careem is an outstanding example of a visionary company that is
transforming and disrupting an entire industry. We have leveraged
our local presence and regional resources to support Careem’s
tremendous growth in the Middle East. We are now moving toward
developing a global relationship with them to deliver additional
services in the spirit of meeting their fundamental needs for
speed, reliability and flexibility in each of their new global
markets,” said Luc Serviant, vice president, Middle East and
Africa, Orange Business Services.
About Careem:
Careem is the region’s leading ride-hailing service that
provides reliable, safe and affordable transportation choices via a
mobile app, on the web and through a call center. Careem is a
pioneer in the region’s ‘sharing economy’ – its mission is to make
people’s lives simpler, create millions of jobs, and to BeCareem –
to be kind, generous, and inspiring as we move the region towards
better living. Established in July 2012, Careem operates in more
than 80+ cities across 13 countries in the broader Middle East,
including North Africa, Turkey and Pakistan. For more information,
visit www.careem.com
About Orange Business Services
Orange Business Services, the B2B branch of the Orange Group,
and its 21,000 employees, is focused on supporting the digital
transformation of multinational enterprises and French SMEs across
five continents. Orange Business Services is not only an
infrastructure operator, but also a technology integrator and a
value-added service provider. It offers companies digital solutions
that help foster collaboration within their teams (collaborative
workspaces and mobile workspaces), better serve their customers
(enriched customer relations and business innovation), and support
their projects (enriched connectivity, flexible IT and
cyberdefense). The integrated technologies that Orange Business
Services offer range from Software Defined Networks (SDN/NFV), Big
Data and IoT, to cloud computing, unified communications and
collaboration, as well as cybersecurity. Orange Business Services
customers include over 3,000 renowned multinational corporations at
an international level and over two million professionals,
companies and local communities in France.
Learn more at www.orange-business.com or follow us on LinkedIn,
Twitter and our blogs.
Orange is one of the world’s leading telecommunications
operators with annual sales of 40.9 billion euros in 2016 and has
265 million customers in 29 countries at 31 March 2017. Orange is
listed on Euronext Paris (symbol ORA) and on the New York Stock
Exchange (symbol ORAN).
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
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version on businesswire.com: http://www.businesswire.com/news/home/20170621005521/en/
Orange Business ServicesElizabeth Mayeri, +1
212-251-2086elizabeth.mayeri@orange.com
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