PLANO, Texas, June 13, 2017 /PRNewswire/
-- GENBAND™, a leading provider of real time
communications solutions, today announced a partnership
with Five9 Inc., (NASDAQ: FIVN) a leading provider of
cloud software for the enterprise contact center market, to offer
GENBAND's award-winning Kandy Unified Communications
(UC), WebRTC (Web Real Time Communications) and
Wrapper (pre-developed applications) solutions to its
contact center customers.
Five9 delivers a full end-to-end omnichannel cloud contact
center solution that enables enterprises to communicate with their
customers on any channel, increasing their customer loyalty and
satisfaction. Five9 empowers agents across all channels – voice and
digital – and includes sophisticated management applications such
as: supervisor desktop to monitor and coach agents, real-time and
historical reporting, recording, workforce management, quality
monitoring, out-of-the-box and custom CRM integrations.
"More and more, enterprise customers are looking for innovative
alternatives to traditional telephones or softphones for their
contact center agents and are increasingly turning to WebRTC as the
answer," said Wendell Black, Vice
President Global Channels, Five9. "Five9 is pleased to have
found a partner in GENBAND with their Kandy platform which delivers
scalable and robust WebRTC endpoints for the highly demanding
contact center environment."
Black added, "As a leader in the market providing a unified
solution that delivers transformative business benefits, it was
critical that we select a company that has a proven history of
providing world-class RTC and UC technology."
"Five9 selected GENBAND and Kandy because of our extensive
expertise in delivering cloud-based real time communications
capabilities across the globe and the ability to easily leverage
our Kandy Business Solutions, WebRTC and Kandy Wrappers to deliver
a total solution offering," said John
Ryan, Senior Vice President of the Americas Sales for
GENBAND. "As cloud providers of market-tested and proven
enterprise solutions, we have many synergies that allow us to
deliver state-of-the-art UC services to contact centers
globally."
Key Takeaways:
- Five9 has partnered with GENBAND to offer the company's
award-winning Kandy platform to deliver UC, WebRTC and
ready-to-deploy Kandy Wrapper apps to its contact center
customers.
- Five9 selected Kandy because of its extensive experience of
delivering RTC and UC capabilities to global customers.
- Kandy provides partners such as Five9 with the ability to offer
customers a Real Time Communications and Unified Communications
extension to their traditional contact center capabilities.
Watch this short video to learn more about why Five9
selected GENBAND.
About Five9
Five9 is a leading provider of cloud
software for the enterprise contact center market, bringing the
power of the cloud to thousands of customers and facilitating more
than three billion customer interactions annually. Since
2001, Five9 has led the cloud revolution in contact
centers, helping organizations transition from legacy premise-based
solutions to the cloud. Five9 provides businesses
reliable, secure, compliant and scalable cloud contact center
software designed to create exceptional customer experiences,
increase agent productivity and deliver tangible business results.
For more information visit www.five9.com.
About GENBAND
GENBAND empowers its global base of
more than 700 customers in more than 80 countries to succeed via
its technology leadership and intellectual property in network
evolution and cloud based real-time communications software
solutions and services. With networks increasingly moving to
virtualized environments, service providers, enterprises,
independent software vendors, systems integrators and developers
globally are leveraging our innovative solutions for rapid
communications service and application creation. GENBAND's
market-leading portfolio, including its award-winning Kandy
communications Platform as a Service, enables this transformation
and delivers a comprehensive set of advanced embedded
communications capabilities including voice, video, messaging,
chat, presence and more, facilitating business, consumer and IoT
solutions deployments with enhanced end-user collaboration
experiences. GENBAND's Marketing Advantage Program provides
comprehensive support to fuel our partners' success with our
solutions. To learn more visit genband.com.
GENBAND, the GENBAND logo and icon are trademarks of
GENBAND.
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SOURCE GENBAND