Nuance Introduces Nina for Amazon Alexa, First Enterprise Virtual Assistant for the Smart Home
June 01 2017 - 8:00AM
As part of a series of advancements in conversational AI introduced
today, Nuance Communications, Inc. (NASDAQ:NUAN) unveiled Nina for
Amazon® Alexa™, the first intelligent enterprise virtual assistant
that integrates with the popular internet-of-things (IoT) device.
With today’s news, Nuance delivers Nina as an Alexa Skill, allowing
organizations to leverage their investment in Nina to engage
through Alexa-powered devices.
By integrating Nina with Smart Home IoT devices, Nuance is
enabling a new way for consumers to connect with their bank,
airline, telco and retail brands, without needing to dial a phone
number. For leading brands, Nuance makes it easy to service
customers through new devices, leveraging existing investments in
Nuance customer engagement solutions.
To see Nina for Amazon Alexa in action, go here.
“It’s truly amazing to think about the expanding channels
through which consumers can engage with a brand for service,” said
Robert Weideman, executive vice president and general manager,
Enterprise Division, Nuance. “With Nina, we’re able to provide
enterprises with the ability to design a VA once, then deploy it
across the channels on which their customers choose to engage,
securely and affordably. Nina for Amazon Alexa is the first example
where Nina enables engagement through IoT devices, and the first
example where two virtual assistants – Nuance Nina and Amazon Alexa
– work together to deliver a superior customer experience.”
Introduced in 2012, Nina was the first virtual assistant for
customer service, and has since evolved to become a powerful
“design once, deploy many” customer engagement platform that
supports a consistent experience across Web, Mobile, IVR,
Messaging, (e.g. Facebook Messenger and SMS), and now IoT channels
such as the Amazon Echo via Alexa. Nina provides organizations with
the ability to efficiently and effectively broaden their customer
engagement footprint, as opposed to building implementations
separately for each channel. In this way, Nina significantly lowers
the total cost of development and ownership, and also gives
organizations control over their brand experience. Finally, by
leveraging Nina, organizations can ensure data is secure and
private, and is not monetized by other platforms for advertising or
financial gain.
Nina leverages Nuance’s unparalleled conversational, cognitive
and human-assisted AI capabilities to deliver superior,
multi-channel, automated customer service experiences for the
consumers. Nina provides an innovative blend of automated and live
chat assistance, which delivers unmatched levels of customer
satisfaction, and cost savings for the enterprise. The
award-winning Nuance Nina has been adopted globally by leading
brands and organizations, including the Australian Taxation
Office, Coca-Cola, Domino’s, Garanti Bank, ING
Netherlands, IP Australia, Jetstar, Swedbank, USAA
Bank, Windstream and more. Most recently, Domino’s Australia
announced that Nina is powering the Domino’s DRU Assist virtual
assistant.
Nuance recently received the highest combined rating amongst
Intelligent Assistant and bot vendors in the newly-published report
by Opus Research, “Decision Makers’ Guide to Enterprise Intelligent
Assistants.”* Nuance outscored all other Intelligent Assistant (IA)
and bot vendors that were evaluated and ranked highest for its
intelligent virtual assistant, underscoring Nuance’s leadership in
the industry.
Nuance is a recognized leader in providing automated and
intelligent AI-powered customer engagement solutions to large
enterprises around the world. There are over 6,500 enterprises
using Nuance’s self-service technologies, processing an estimated
14 billion transactions each year. Nuance has over 700 professional
services team members who integrate the Company’s customer service
solutions deeply within the back-office systems of nearly every
major telecommunications and financial institution around the
world, as well as leading healthcare, travel, and government
organizations. In a single platform, Nuance is the only vendor to
combine the tooling, intelligence and analytics of natural language
processing (NLP) and cognitive technologies, as well as integrated
security, to deliver automated and assisted solutions targeted to
Enterprise needs.
For more information about Nuance’s Nina, please visit here.
About Nuance Communications,
Inc.
Nuance Communications, Inc. (NASDAQ:NUAN) is a leading provider
of voice and language solutions for businesses and consumers around
the world. Its technologies, applications and services make
the user experience more compelling by transforming the way people
interact with devices and systems. Every day, millions of users and
thousands of businesses experience Nuance’s proven
applications. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For Press
Erica Hill
Nuance Communications, Inc.
Tel: 781-888-5518
erica.hill@nuance.com
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