FORT WORTH, Texas, May 23, 2017 /PRNewswire/ -- CS Week --
Oracle today unveiled Oracle Utilities Customer to Meter, a
comprehensive meter-to-cash solution for today's customer-first
utility. Oracle Utilities Customer to Meter is the first offering
to combine a market-leading customer information system (CIS) with
a market-leading meter data management system (MDMS) into one
solution with a single user interface.
Leveraging a single shared technology stack, this new solution
can reduce utility costs due to faster implementation times, fewer
integration points, and greater operational efficiencies. Oracle
Utilities Customer to Meter delivers all of the benefits of a
complete meter solution and a powerful customer platform, enabling
utilities to more immediately and efficiently extract value from
advanced metering infrastructure data to improve customer
experience. With this streamlined approach, utilities can more
easily design customer-centric, personalized programs and services,
and prepare for the continued growth of smart meter programs. This
holistic solution lays the groundwork for an evolving utility that
wants to roll out smart meters in the future, without a major IT
project.
"Utilities that leverage data to deliver an improved customer
experience and more personalized programs - such as tailored
time-of-use billing, or targeted home energy management advice -
and do this with a single, integrated solution that combines
customer and meter data, will be well poised to take advantage of
the continued growth of smart meters and a smarter, more
customer-centric grid", according to Roberta Bigliani, Vice President, IDC Energy
Insights.
With rising customer expectations and expanding smart grids,
utilities are turning to modern, comprehensive technologies that
deliver world-class customer engagement and operational
efficiencies. Oracle Utilities Customer to Meter provides the
platform to respond to evolving market dynamics and quickly
implement new business requirements that span metering, rate
analysis, billing, collections and customer programs. For example,
as electric utilities face increasing distributed generation they
may test new rate structures to better manage demand. With Oracle
Utilities Customer to Meter, months of customization can be reduced
to hours of configuration and utilities can easily test and
implement the changes necessary to evolve. Oracle Utilities
Customer to Meter consolidates advanced usage and billing
capabilities for all meters – from scalar to interval – so
utilities can manage those meters and their data in one place and
derive greater value from grid investments.
"Oracle Utilities continues to partner with utilities around the
globe to solve the issue of increasing complexity in this rapidly
transforming industry. Simplifying meter-to-cash processes is an
important part of those partnerships. This new solution does
exactly that: it allows utilities to get up and running in a matter
of months with a complete meter-to-cash solution and allows them to
leverage that complete solution to streamline business processes
and easily stay ahead of rapidly evolving business drivers
impacting how they serve their customers," said Rodger Smith, senior vice president and general
manager, Oracle Utilities.
Oracle Utilities Customer to Meter is redefining the utility
customer platform by enabling utilities to:
- Implement a full meter-to-cash solution in a matter of
months
- Leverage one technology stack and reduce technology costs
- Achieve service excellence in every customer interaction with a
single, intuitive user interface
- Deliver a powerful, streamlined customer experience across
every channel
- Expand smart meter programs seamlessly and derive more value
from AMI data
Additional Resources
- Oracle Utilities Solutions
About Oracle
The Oracle Cloud delivers hundreds of SaaS applications and
enterprise-class PaaS and IaaS services to customers in more than
195 countries while processing 55 billion transactions a day. For
more information about Oracle (NYSE:ORCL), please visit us at
http://cloud.oracle.com.
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owners.
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SOURCE Oracle