Pacers Sports & Entertainment Drafts Mitel for High-Performance Communications and Collaboration
May 18 2017 - 8:30AM
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in enterprise
communications, is helping Pacers Sports & Entertainment, the
organization behind the Indiana Pacers, Indiana Fever, Fort Wayne
Mad Ants and Bankers Life Fieldhouse, stay ahead of the game with a
high-performance communications platform that improves staff
connectivity and customer service.
The Mitel solution completely overhauls Pacers Sports &
Entertainment’s previous system, which could no longer keep pace
with the growth of their business or allow them to quickly adapt
and advance. With the new platform, employees can work from
anywhere using a mobile device to seamlessly connect and
collaborate and engage with clients. Simple-to-use features like
presence, unified messaging and other capabilities further boost
their productivity and speed decision making while offering a
consistent user experience deskside or on the go.
The Indiana Pacers and Indiana Fever also rely on Mitel to
support the fan experience with advanced contact center
capabilities for ticket sales. Efficient call routing, for example,
connects customers with the right person from the very first
contact. Reporting and analytics make it easy to determine staffing
requirements for promotions or special ticket sales. Calls can also
be recorded allowing the organization to develop best practices for
managing customer interactions.
To learn more, watch the video case study.
Quotes
“We play to win whether it’s on the court, in the field or
behind the scenes operating the business and serving fans,” said Ed
Frederici, Chief Technology Officer, Pacers Sports &
Entertainment. “The Mitel platform has proven up for the challenge.
Since working with Mitel, our customer service scores have actually
increased and we’re looking forward to seeing that trend
continue.”
“High-performance organizations recognize the impact seamless
communications and collaboration have on keeping employees
productively engaged and customers highly satisfied,” said Bob
Agnes, EVP and President, Mitel Enterprise Division. “Mitel’s
solutions are designed to give them all the benefits of today’s
most innovative tools and a foundation for tomorrow’s successful
digital transformation.”
Important Facts
- Professional hockey, football, baseball and basketball teams
across North America trust Mitel to provide real-time, seamless
communications to power their businesses and the fan
experience.
- Mitel is the only brand to appear in all five Magic Quadrants
for business communications.
- Businesses lose an average of $11,000 per employee every year
due to ineffective communications and collaboration.
Related Materials
- Learn why the San Diego Padres, Michael Johnson Performance and
the Ottawa Senators chose Mitel to support their high-performance
organizations.
- Download a free copy of the "Digital Transformation for
Dummies" e-book.
Social Media Twitter: Pacers
Sports & Entertainment drafts Mitel for high-performance
communications and collaboration
Tags/Keywords Pacers Sports &
Entertainment, Indiana Pacers, Indiana Fever, Fort Wayne Mad Ants,
Bankers Life Fieldhouse, UCC, Contact Center
About Mitel A global market leader in
enterprise communications powering more than two billion
business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps
businesses and service providers connect, collaborate and provide
innovative services to their customers. Our innovation and
communications experts serve more than 60 million business users in
more than 100 countries. For more information, go
to www.mitel.com and follow us on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation.
All other trademarks are the property of their respective
owners.
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Contact Information
Media – Americas
Camille Beasley
469-212-0433
camille.beasley@mitel.com
Investors
Michael McCarthy
469-574-8134
michael.mccarthy@mitel.com
Media – EMEA/AP
Duncan Miller
+44 (0) 1291 612 646
duncan.miller@mitel.com
Industry Analysts
Denise Hogberg
469-212-0434
denise.hogberg@mitel.com
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