WEX Motopass Fuel Card launches new Online Service Centre
May 17 2017 - 04:45PM
Business Wire
WEX Australia, a subsidiary of WEX Inc. (NYSE: WEX), a
leading provider of corporate payment solutions, today announced
that as part of its digital transformation, it has launched a new
Online Service Centre for its WEX Motorpass fuel card business to
better meet the needs of its customers.
The new online service allows customers to perform essential
account management services such as:
- The ability to easily view all
transactions made to an account
- Request a receipt if the original has
been lost
- Set product controls on all cards on
account
- Change PIN status and set a new PIN on
all cards
- Set up Annual and Quarterly Activity
Reports
The user experience (UX) of this Online Service Centre is more
contemporary and intuitive. It is the second important digital
release for the WEX Motorpass business with the first being last
year when they unveiled their new online application with instant
credit decisioning meaning that many customers are approved in real
time.
“Business customers are increasingly expecting the same of type
of experience at work that they get in their personal, or ‘real
life’, similar to what they do with their major banks,” said Susan
Nicholson, WEX Director of Product & Marketing Asia Pacific.
“Customer experience is a critical consideration when thinking
about how your organisation is going to be relevant tomorrow. When
we started on our transformation a couple of years ago we weren’t
naïve enough to think we could do it by ourselves. We collaborated
with the best and brightest and engaged Sapient Nitro/Razorfish to
help with the strategy and important design elements. This enabled
us to have an output we could be proud of while building up the
capability of our internal resources. Building our digital skill
set has been central to the growth in our innovation capability.
These efforts have been recognized with WEX Australia being named
in Australia’s top 50 most innovative companies in 2016.”
Jim Madytianos, WEX Australia’s Head of Information Technology,
stated “While clearly I am thrilled with what has been delivered
and the step change in our digital capability, at the heart of the
growth is the relationship between the the WEX and Sapient
Nitro/Razorfish teams to get such a terrific outcome. What we have
seen here is teamwork at its best with technology and product
partnering to deliver a superior user experience.”
About WEX Inc.
WEX Inc. (NYSE: WEX) is a leading provider of corporate payment
solutions. From its roots in fleet card payments beginning in 1983,
WEX has expanded the scope of its business into a multi-channel
provider of corporate payment solutions representing more than 10
million vehicles and offering exceptional payment security and
control across a wide spectrum of business sectors. WEX serves a
global set of customers and partners through its operations around
the world, with offices in the United States, Australia, New
Zealand, Brazil, the United Kingdom, Italy, France, Germany,
Norway, and Singapore. WEX and its subsidiaries employ more than
2,700 associates. The Company has been publicly traded since 2005,
and is listed on the New York Stock Exchange under the ticker
symbol "WEX." For more information, visit www.wexinc.com and follow
WEX on Twitter at @WEXIncNews.
For more information about WEX Australia, please visit
www.wexaustralia.com..
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version on businesswire.com: http://www.businesswire.com/news/home/20170517006273/en/
WEX Inc.News media contact:Robert Gould,
207-523-7429Robert.Gould@wexinc.comorWEX Asia PacificNews media
contact:Susan Nicholson, +61 417 061
722susan.nicholson@wexaustralia.com
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