TEANECK, N.J., April 19, 2017 /PRNewswire/ -- Cognizant
(NASDAQ: CTSH) today announced it is working with LifeBridge
Health, a leading health system in Maryland, to further innovate on a new
communications system serving the LifeBridge network of more than
1,700 physicians, their patients and regional health
facilities. Built on Cognizant's Onvida software as-a-service
(SaaS) platform, the system combines customizable software with
24/7 phone and online access to clinical specialists, providing
integrated care coordination between medical providers, as well as
personalized communication between patients and their care
teams.
Cognizant's Onvida platform is a cloud-based, omni-channel,
HIPAA-compliant software platform with robust data encryption
capabilities. Initially implemented in summer 2015 for a discreet
group of use cases, the program has expanded to include all
LifeBridge physician groups and service lines. LifeBridge
Health and Cognizant are now piloting new features across the
LifeBridge network, including electronic distribution of patient
education materials and telemonitoring of patients after
discharge.
With the Onvida platform, patients have self-service access to
consultative resources and information to manage their healthcare,
including appointment reminders and simplified physician referrals.
Doctors receive near real-time, customized communication about
their patients through preferred channels – including
HIPAA-compliant text message, email, fax or phone call –
facilitating better care coordination and transition of care.
Other specific benefits LifeBridge Health's network has realized
from using the Onvida platform include:
- Increased patient interaction after hospital discharge.
Nurse agents contacting patients while they are still in the
hospital to confirm a preferred method of contact (e.g. phone,
email, text) and set expectations for follow-up communications has
led to increased patient follow-through, appointment scheduling,
medication adherence and follow-up with primary care.
- Reduction in appointment no-shows. The number of
no-shows to follow-up appointments has declined 15 percent. The new
system enabled the agents to provide transportation to follow-up
appointments, and gave the team the flexibility to add
transportation options as part of the post-hospitalization
support.
- Streamlined management of acute care patient transfers.
Transfers to LifeBridge Health hospitals from other care facilities
has more than doubled with the process being managed through a
single integrated call center.
"The healthcare system is complex, with many people coming
together to care for a patient. Coordinating that care and
communicating with all those stakeholders can be a challenge,"
explained Jonathan Ringo, M.D.,
interim Chief Operating Officer at Sinai Hospital of Baltimore and Vice President at LifeBridge
Health. "We need innovative solutions to meet those challenges, so
we are pleased to partner with Cognizant to use this customized
software platform, combined with the 24/7 call center of nurse
agents, to provide a suite of services that enables both patients
and physicians to have their needs met."
"We're pleased to be partnering with LifeBridge Health to
transform communications across their network and help them drive
stronger relationships among the patients, physicians and
providers," said Krish Venkat,
President of Healthcare and Life Sciences at Cognizant.
"Healthcare organizations today face unprecedented
challenges. Those on the forefront, like LifeBridge Health,
are increasingly transitioning to as-a-service platform models that
enable them to enhance patient and physician satisfaction, while
helping to optimize operational efficiencies and lower costs.
Cognizant's Onvida platform provides the digital convergence of
people, business processes and technology to better connect
physicians, patients and our own call center clinical staff in
real-time, helping to facilitate better care and higher
satisfaction."
About Lifebridge Health
LifeBridge Health is one of
the largest, most comprehensive providers of health services in
Maryland. LifeBridge Health
includes Sinai Hospital, Northwest Hospital, Carroll
Hospital, Levindale Hebrew Geriatric Center and Hospital, and
related subsidiaries and affiliates. For more information,
visit www.lifebridgehealth.org
About Cognizant's Onvida Customer Experience
Platform
Cognizant's Onvida Customer Experience Platform is
a cloud-hosted technology suite that integrates live and digital
communications to deliver best-in-class contact engagement
as-a-service across industries. Omnichannel functionality
drives highly personalized experiences, connecting all stakeholders
by phone, online, site chat, video chat, email, SMS and more.
Onvida's Intelligent Console gives agents a single view of each
customer, empowering agents to provide better quality interactions.
A central reporting dashboard provides real-time insight into key
performance metrics. As a cloud-based service, Onvida's soft
telephony replaces hardware, reducing infrastructure costs by as
much as fifty percent.
Onvida is preconfigured for healthcare applications and is
integral to Cognizant's healthcare technology stack. With
over $3.5 billion in annualized revenue, Cognizant's
Global Healthcare practice is ranked among the top 5 on the
Healthcare Informatics Top 100.
For more information: http://onvida.cognizant.com
About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of
the world's leading professional services companies, transforming
clients' business, operating and technology models for the digital
era. Our unique industry-based, consultative approach helps clients
envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 230 on the Fortune
500 and is consistently listed among the most admired companies in
the world. Learn how Cognizant helps clients lead with digital
at www.cognizant.com or follow us @Cognizant.
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SOURCE Cognizant