PORTLAND, Ore., April 11, 2017 /PRNewswire/ -- DAT Solutions
and its Customer Support team is a finalist in the 2017 ICMI Global
Contact Center Awards Program.
DAT, which operates the largest on-demand freight exchange for
spot truckload freight, is one of four finalists in the Best Small
Contact Center category, for centers with 75 or fewer customer
service agents. Winners will be announced May 23 at the annual ICMI Contact Center
Conference in Orlando, Fla.
The International Customer Management Institute (ICMI) is the
leading provider of resources for customer management professionals
and has organized the awards program for the past 12 years.
DAT's contact center provides phone, email, and live chat
support to a wide range of customers in the trucking and
transportation industry, including carriers, owner-operators,
freight brokers, third-party logistics companies, and
shippers. The contact center answers more than 25,000 calls,
emails and chats per month.
Award finalists are judged not only on measurable metrics
commonly tracked by contact centers, but on customer satisfaction,
low employee turnover rates, and a work culture that fosters
employee engagement, motivation and high
morale.
Laura Mendoza, Senior Director of
Customer Solutions for DAT, attributes the contact center's success
to the company's core value of maintaining "customers for life."
She says that DAT strives for the right balance between quick
response times and high levels of customer satisfaction--as
measured by surveys sent out after each transaction.
Equally important, Mendoza says, is "taking care of the people
that take care of our customers." DAT does that by creating a fun
and family-like atmosphere, providing training to improve
professional skills, and providing opportunities for career
advancement within the company.
DAT has won the award two times before, in 2010 and 2007.
About DAT Solutions
DAT operates the largest spot freight marketplace in
North America. Transportation
brokers, carriers, news organizations and industry analysts rely on
DAT for market trends and data insights derived from 100M annual
freight matches and a database of $33B of market transactions. Related services
include a comprehensive directory of companies with business
history, credit, safety, insurance and company reviews; broker
transportation management software; authority, fuel tax, mileage,
vehicle licensing, and registration services; and carrier
onboarding.
Founded in 1978, DAT Solutions, LLC is a wholly owned subsidiary
of Roper Technologies (NYSE: ROP), a diversified technology company
and constituent of the S&P 500, Fortune 1000 and Russell 1000
indices. www.DAT.com
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SOURCE DAT Solutions