Datalink Achieves SOC 2 Attestation for Managed & Customer Support Services
April 04 2017 - 8:30AM
IT services and solutions provider Datalink, an Insight company,
announced it has completed a Service Organization Control (SOC) 2,
Type II, attestation for its technical support and managed services
operations. The attestation verifies that Datalink has instituted
stringent security and availability internal controls in accordance
with the American Institute of Certified Public Accountants'
(AICPA) applicable Trust Services Principles and Criteria. The
AICPA created the SOC guidelines to provide an authoritative
benchmark for service organizations to demonstrate implementation
of proper control procedures and practices. Type II reports include
detailed testing of the operational effectiveness of the described
systems' security and availability controls to:
- Ensure secure client access to Datalink systems
- Protect client systems managed by Datalink
“Transformation is top of mind for leaders of large enterprises,
and so is security. Increasingly, large enterprises are leveraging
IT operations services providers to transform their operations with
an eye on future needs and future threats,” said Shawn O’Grady,
Datalink Senior Vice President and General Manager. “There are
increasing demands to drive greater efficiency and business value,
managing IT needs for today while setting the path for ongoing
innovation. The ability of solution providers to deliver
comprehensive safeguards to protect against security breaches and
outages is essential.”
“This SOC 2 attestation demonstrates our ability to provide
secure service with minimal system downtime that would delay
problem resolution for clients or disrupt our monitoring of their
operations,” O’Grady continued. “Clients have relied on us to
provide these protections for many years. This demonstrates our
commitment to best practices in obtaining outside validation which
requires that we meet or exceed the standards established by the
industry. This is powerful for our clients as we continue to
develop new services to meet their growing business needs.”
The report, prepared by RSM US LLP, applies to Datalink’s
OneCall customer support services, which enable clients to call a
single support number to resolve trouble incidents with data center
technologies from multiple vendors, as well as to Datalink’s
managed services for clients’ cloud, backup, storage, archive,
network, server and Microsoft Exchange operations. These services
are part of a broad suite of Datalink offerings that help
organizations optimize their data centers, from workload alignment
and IT architecture design to data center consolidation, migration
and next-generation technology deployment.
The SOC 2 attestation is the latest initiative by Datalink to
assure customers of the company’s technical, operational and
security capabilities in delivering critical IT services. The
combined company, Insight, holds numerous industry attestations and
certifications in these areas, supporting its extensive portfolio
of business-driven IT transformation solutions.
About DatalinkDatalink, an Insight company, is
a complete IT services and solutions provider that helps companies
transform their technology, operations and service delivery to meet
business challenges. Combining extensive experience, a full
lifecycle of services and a comprehensive approach to producing IT
innovations that empower positive business outcomes, Datalink
delivers success across cloud IT transformation, next generation
technology, and security. Parent company Insight
Enterprises (Nasdaq:NSIT) is a Fortune 500-ranked global
provider of hardware, software, cloud and service solutions. For
more information, call 800.448.6314 or visit datalink.com.
About InsightFrom business and government
organizations to healthcare and educational institutions, Insight
empowers clients with Intelligent Technology Solutions™ to realize
their goals. As a Fortune 500-ranked global provider of hardware,
software, cloud and service solutions, our 6,000 teammates provide
clients the guidance and expertise needed to select, implement and
manage complex technology solutions to drive business outcomes.
Through our world-class people, partnerships, services and delivery
solutions, we help businesses run smarter. Discover more
at insight.com. NSIT-M
Contacts:
Cheryl Scholz
Datalink
Tel. (952) 279-4829
Email: cheryl.scholz@insight.com
Tiffany Bolton
Insight Enterprises
Tel. (480) 333-3469
Email: tiffany.bolton@insight.com
Ariel Kouvaras
Sloane & Company
Tel. (212) 446-1884
Email: akouvaras@sloanepr.com
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