SAN FRANCISCO, March 28, 2017 /PRNewswire/ -- Salesforce (NYSE:
CRM), the world's #1 CRM company and Intelligent Customer Success
Platform, today announced that it is collaborating with Amazon Web
Services (AWS) to integrate Service Cloud Einstein with Amazon
Connect, its new cloud-based contact center service. Today's
announcement extends the global strategic alliance between AWS and
Salesforce that helps simplify and expand how customers capture,
analyze and take action on data.
Service Cloud Einstein, the world's #1 intelligent customer
service platform, enables companies to transform the customer
experience with smart customer service conversations across every
channel. By integrating Amazon Connect with Service Cloud Einstein,
companies will be able to easily set up and manage a customer
contact center in minutes and then fully connect it to service case
histories and CRM data across sales, commerce, marketing and more.
Now every service employee will get smarter and have access to the
insights needed to resolve any service issue quickly and
efficiently to deliver a connected, personalized customer
experience.
Comments on the News
"Salesforce and AWS both believe that customer relationships are
a business' most important asset," said Terry Wise, Vice President of the Worldwide
Partner Ecosystem, Amazon Web Services, Inc. "Amazon Connect and
Salesforce Service Cloud Einstein are a natural fit because they're
both focused on helping businesses create more intelligent and
personalized interactions with their customers."
"Salesforce is thrilled to extend its strategic alliance with
AWS by bringing together the world's #1 intelligent customer
service platform with Amazon Connect," said Ryan Aytay, EVP of Strategic Alliances,
Salesforce. "Customer service is increasingly the #1 differentiator
for companies. With Service Cloud Einstein and Amazon Connect,
companies can create a more intelligent, connected call center
complete with CRM quickly."
AWS and Salesforce Global Strategic Alliance
The companies' global strategic alliance helps simplify and
expand how customers capture, analyze and take action on data with
five service integrations. AWS and Salesforce are building
integrations that will connect the Salesforce Platform with Amazon
AppStream 2.0, AWS IoT, Amazon Redshift, Alexa and Amazon Virtual
Private Cloud (Amazon VPC). Many Salesforce services, including
Heroku, Marketing Cloud Social Studio, SalesforceIQ and the
Salesforce IoT Cloud run on AWS infrastructure. And earlier this
year, Salesforce announced it will leverage AWS public cloud
infrastructure to support its growing customer base in Canada and Australia with new locally-based instances as
an option for its core services, which is expected to be generally
available in 2017. In addition, Amazon has chosen Salesforce as its
company-wide customer platform.
Additional Information
- For more information about our strategic alliance with AWS,
please visit: https://www.salesforce.com/campaign/aws/
- To learn more about Service Cloud Einstein, please visit:
https://www.salesforce.com/service-cloud/overview/
- Discover how Service Cloud can help companies deliver
personalized service to their customers via Trailhead:
https://trailhead.salesforce.com/trail/service_cloud
Pricing and Availability
- The Amazon Connect integration with Salesforce Service Cloud
Einstein is expected to be generally available in the Salesforce
AppExchange by mid-2017 or earlier. Pricing will be announced at
the time of general availability.
About Salesforce
Salesforce, the world's #1 CRM company and Intelligent Customer
Success Platform, empowers companies to connect with their
customers in a whole new way. For more information about Salesforce
(NYSE: CRM), visit: _www.salesforce.com_
(http://www.salesforce.com/).
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit
http://www.salesforce.com (https://www.salesforce.com/index.jsp),
or call 1-800-NO-SOFTWARE.
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SOURCE Salesforce