PG&E Urges Customers to Use New “811express.com” To Submit Free Request for Utility Markings Before Digging
March 24 2017 - 12:09PM
Business Wire
In honor of National Safe Digging Month this April, PG&E
encourages everyone planning excavation projects big and small to
get a free safe-digging ticket using the new and convenient tool:
811express.com. Customers, excavators and contractors are urged to
take just one minute and use the online service on desktop, mobile
phone or tablet at least two days prior to excavation. Utilities
will be dispatched to the site to mark underground utility lines so
that unsafe digging threatening gas and underground services can be
avoided.
Customers and excavators can still make a free call to 811 to
request underground utility markings. The two-day business
requirement applies.
“Keeping the public and our workers safe is job number one.
Regardless of how Californians want to submit their free
underground utility markings request before they dig, we urge
everyone to use the service and take excavation seriously. Not
using 811 can threaten the safety of the people we care about – our
employees, our families and our neighbors. I’m proud that keeping
people safe has gotten simpler – it’s now just one click away,”
said Jesus Soto, senior vice president of PG&E’s gas
operations.
About the 811 Free Safety Service
811 is a free nationwide service that sends utilities to mark
the presence of underground lines, including gas, electric, water
and fiber optic services. Underground Service Alert (USA) North,
which operates 811 in PG&E’s service area, created
811express.com to reduce demand to the 811 call line and provide a
convenient way for the public to request utility markings.
“We all want to get things done from the convenience of our cell
phone or computer. 811express.com provides the same safety and
reliability as a traditional ticket, but with the convenience of
today’s technology,” said Collin Miyadi with USA North.
“811express.com is one of the ways we have improved the ticket
process using technology.”
Homeowners and contractors can prevent gas leaks and power
outages while protecting themselves and the safety of their
community by requesting a USA ticket. Contractors are required by
law to contact 811 at least two working days prior to excavation,
but any digging project should prompt a request for a USA ticket,
including planting a tree in the yard or setting posts for a picket
fence. In addition to creating a possible safety hazard, failing to
contact 811 may result in costly fines and project delays.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers
some of the nation’s cleanest energy to nearly 16 million people in
Northern and Central California. For more information, visit
www.pge.com/ and pge.com/news.
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Pacific Gas and Electric CompanyTeresa Jimenez, 415-973-5930
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