T-Mobile Introduces New Network Technology to Protect Customers from Phone Scams
March 24 2017 - 3:14AM
Business Wire
Built on powerful new technology in T-Mobile’s
network, Scam ID and Scam Block begin rolling out to customers
today – for FREE
T-Mobile (NASDAQ: TMUS) began rolling out Scam ID and Scam Block
to customers today to safeguard them from scam calls, which cost
Americans millions of dollars every year. With Scam ID, customers
are automatically alerted when an incoming call is likely a scam.
And, when customers enable Scam Block, T-Mobile will stop scam
calls before they ever reach them. These free new customer
protection features are powered by patent-pending T-Mobile
technology built right into the Un-carrier’s advanced network –
which also means scam blocking works on every single phone on
T-Mobile’s network.
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T-Mobile Introduces New Network
Technology to Protect Customers from Phone Scams (Photo: Business
Wire)
Phone scams come in all shapes and sizes, from the IRS scam to
Medicare cons to “free” travel to credit card scams and countless
others. These phone scams are run by fraudsters who are often armed
with robocalling technology enabling them to target vast numbers of
people and make tens of thousands of calls a minute with the sole
purpose of cheating people and separating them from their
money.
“Every year, three out of four people in the US get at least one
scam call—and fraudsters cheat consumers out of more than half a
billion dollars per year! It’s insane – so we had to do something
to protect our customers!” said Neville Ray, Chief Technology
Officer for T-Mobile. “So the T-Mobile team designed a brilliant
set of patent-pending technologies — then built them directly into
our network, so there’s nothing customers have to do. No hoops to
jump through, no app to download. Like most T-Mobile technologies,
it just works.”
Here’s how it all works: every time someone calls a T-Mobile
customer, as soon as that call reaches the T-Mobile network,
patent-pending technology analyzes it – in milliseconds – against
an advanced global database of tens of thousands of known scammer
numbers. The database is kept up-to-date in near real-time by
analyzing every call that comes into the network with behavioral
heuristics and intelligent scam pattern detection. When a match is
found, the T-Mobile network tags the incoming call and warns the
customer that it’s likely from a scammer. Because of the way
T-Mobile’s network manages voice traffic, the Un-carrier is capable
of analyzing every call to identify and block scammers.
If a customer prefers never to be bothered by scam calls, they
can simply turn on Scam Block, and T-Mobile will terminate the call
before it ever reaches the customer – stopping the scammers cold.
The customer is always in control and always has the power to
decline or block scam calls.
T-Mobile is enabling Scam ID and Scam Block on a rolling basis
beginning with T-Mobile ONE customers. New T-Mobile ONE customers
will automatically get Scam ID beginning April 5. T-Mobile postpaid
customers can also enable Scam ID for themselves beginning April 5
by dialing #ONI# (#664#) and pressing the call button in their
phone’s dialer. To turn on Scam Block, customers can dial #ONB#
(#662#) or, to turn it off, dial #OFB# (#632#). To check whether
Scam Block is on or off, customers can dial #STS# (#787#).
T-Mobile is part of an industry-wide effort to fight
robocalling, led by Federal Communications Commission (FCC)
Chairman Ajit Pai. Scam ID and Scam Block stop robocalls for
T-Mobile customers in their most insidious form - phone scams.
To learn more, visit www.t-mobile.com/callprotection.
Enabling Scam Blocking may inadvertently block desired calls.
Disable Scam Blocking at any time. Services expected to be
available to MetroPCS customers later in April. Our intention is to
roll out to all remaining T-Mobile customers over time.
About T-Mobile
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The Company's
advanced nationwide 4G LTE network delivers outstanding wireless
experiences to 71.5 million customers who are unwilling to
compromise on quality and value. Based in Bellevue, Washington,
T-Mobile US provides services through its subsidiaries and operates
its flagship brands, T-Mobile and MetroPCS. For more information,
please visit http://www.t-mobile.com.
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