SUNNYVALE, Calif., March 23, 2017 /PRNewswire/
-- ShoreTel® (NASDAQ: SHOR), a leading provider of
communication solutions that make interactions simple, today
announced a new partner program for businesses and developers that
build voice and SMS applications on the ShoreTel
SummitTM platform.
The Summit Partner Program offers resources such as
certification training, development support and co-marketing
activities that enable partners to effectively develop
communication applications and accelerate time to market. Partners
also benefit from profiles in ShoreTel's online TechConnect
Marketplace, increasing their visibility to ShoreTel's existing
customer base and driving demand for their solutions or
services.
"The Summit Partner Program is a natural extension of
TechConnect," said Mark Roberts, CMO
of ShoreTel. "The goal of TechConnect is to make it easy for
businesses to integrate their solutions with ShoreTel products,
while giving customers the flexibility to address their unique use
cases. Summit achieves and expands upon that objective. The Summit
Partner Program also allows ShoreTel to engage with new kinds of
development partners and introduce our existing channel partner
community to new revenue opportunities."
The program supports three types of partners – Solution,
Application and Module. Solution Partners use Summit to develop
custom voice and SMS applications or integrate communication
capabilities into customers' existing environments. Multiple
long-time ShoreTel channel partners have expanded their business to
become Summit Solution Partners, including Converged Technology
Professionals, Palitto Consulting Services and LANtelligence.
"Becoming a Summit Solution Partner has empowered us to quickly
transform the way we approach our clients," said Joe Rittenhouse, president of business
development for Converged Technology Professionals. "We can now
take client data and use Summit Web services, APIs, SMS and more to
deliver real-time interactions like self-help automation, credit
card transaction processing or surveys, while also providing
clients with the business intelligence needed to measure
effectiveness. It allows us to meet our clients' goals in ways that
work for them, without requiring a large capital investment."
Summit Application Partners are typically Independent Software
Vendors (ISVs) or Software as a Service (SaaS) providers who offer
market-ready apps built on Summit or use Summit's true
Communications Platform as a Service (CPaaS) architecture to power
communications capabilities in their flagship applications.
Healthcare software provider, Callidus Health, used Summit to power
their healthcare answering service and communications suite.
Finally, Summit's Module Partners provide programming components
and Lua libraries that other developers can use as building blocks
to enhance the capabilities of Summit apps. Companies such as
VoiceBase and Next Caller have joined as Module Partners. Next
Caller, for example, offers a module that lets developers extend a
Summit voice application with Advanced Caller ID capabilities,
matching incoming phone numbers with over 70 data points to provide
detailed customer or prospect information in real time.
"Next Caller's goal is to improve sales and support processes
with more reliable caller data," said Jeff
Kirchick, vice president of enterprise sales for Next
Caller. "As a Summit Module Partner, we can make this possible for
both developers and their end users. The Next Caller library
for Summit helps developers enrich their voice apps with real-time
caller data so that sales teams or contact center agents can engage
with prospects and customers in a more meaningful way."
Apps and services from Summit Partners are available in the
TechConnect Marketplace. ShoreTel is currently accepting
applications for all types of Summit partners and more information
on the Summit Partner Program can be found here.
About ShoreTel, Inc.
ShoreTel (NASDAQ: SHOR) provides
businesses worldwide with communication solutions that make
interactions simple. From business phone systems, unified
communications and contact center solutions to a fully hosted voice
and SMS development platform, ShoreTel delivers unmatched
flexibility and ease for companies looking to increase productivity
and drive innovation. ShoreTel offers solutions in the cloud,
onsite or a hybrid of both, giving customers the freedom to choose
the best fit for their business needs now and in the future.
Headquartered in Sunnyvale,
Calif., ShoreTel has offices and partners worldwide. For
more information, visit shoretel.com.
ShoreTel, ShoreTel Summit, ShoreTel Connect and the ShoreTel
logo are trademarks or registered trademarks of ShoreTel, Inc. in
the United States and/or other
countries. All rights reserved. All other trademarks, trade names
and service marks herein are the property of their respective
owners.
ShoreTel contact:
Angela
Allison for ShoreTel
shoretel@teamlewis.com
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SOURCE ShoreTel