MIAMI, March 23, 2017 /PRNewswire/ -- As a new era of
cruise personalization and game-changing guest service nears,
Carnival Corporation & plc's (NYSE/LSE: CCL; NYSE: CUK)
international premium brand, Princess Cruises, will soon prepare
two more vessels with the world's first interactive guest
experience platform as the Caribbean Princess and Regal Princess
transition into Medallion Class ships during dry docks taking place
over the next six weeks.
Carnival Corporation's proprietary xIoT network, which is
enabled by the Ocean Medallion™, will be installed on the Caribbean
Princess during an extensive two-week dry dock in Freeport, Bahamas, March 26-April 6, followed by a dry dock of
sister ship Regal Princess April
14-30 in Hamburg,
Germany.
During the upgrades, work teams will run roughly 75 miles of
cable, install almost 7,000 sensors, 650 experience-edge computing
devices and 1,780 in-cabin Wi-Fi access points on each ship.
In addition, a total of 4,030 additional guest portals – in the
form of stateroom door access panels, interactive touch-screen TVs
and public area displays – will be added throughout each ship,
allowing guests to easily access their own personal digital
concierge featuring an endless number of guest experiences
customized uniquely for them.
Medallion Class vacations debut in November aboard the Regal
Princess at Port Everglades in Fort
Lauderdale, followed in spring 2018 by the Caribbean
Princess. The Royal Princess, which underwent its transition during
its dry dock last fall in Paloma, Italy, will make its first Medallion Class
voyage in January 2018.
Announced at CES 2017 in January, the Ocean Medallion goes well
beyond the growing number of wearables used by theme parks and
other vacation companies by leaving behind the required action of
"tap" and ushering in a new paradigm for guest interactions.
Medallion Class will make cruising more personal, immersive,
simple and seamless than previously considered possible. At the
heart of this personalized experience is the Ocean Medallion, which
enables endless vacation possibilities. The Ocean Medallion has no
discernible technology – no on-off switch, no charging, no menu to
navigate – and can be worn as a pendant, on a wristband, in a clip
or simply placed in a pocket to reveal enhanced services and
personalized experiences without guests having to push a button or
take any action. The pre-cruise engagement will allow guests to
provide preferences that detail their wants, needs and desires so
that their onboard experience can be personalized.
Pairing with the Ocean Medallion is the Ocean Compass™ – a
personal digital concierge accessible by all guests using
interactive displays throughout the ship, on stateroom TVs, via
guests' own smart devices or through a crew member. For example,
guests can find their way to venues around the ship; make
reservations at the Lotus Spa, specialty dining restaurants and
shore excursions; arrange celebrations; view photographs; learn
about the destinations they will visit and activities at each port
of call and more. The Ocean Compass will invite guests to
experiences based on their individual needs, wants and desires.
Some of the initial service innovations include:
- OceanReady™: Guests' cruise vacation can begin sooner with an
expedited embarkation process made possible by required information
added to their profile at home.
- Stateroom Access: The Ocean Medallion will unlock a guest's
stateroom door – replacing the traditional key card.
- HERE & NOW™: Guests can place food and beverage orders and
have them delivered to select locations.
- THERE & THEN™: Guests can place select food and beverage
orders and have them delivered to where they plan to be at a
designated time.
- OceanNavigate: Accessed through the Ocean Compass, guests can
learn the whereabouts of their family as they enjoy activities
throughout the ship and be guided seamlessly in finding their way
around the ship. Friends and family will also be able to easily
communicate with each other through a seamless messaging
service.
For more information, visit Ocean.com. To book an Ocean
Medallion cruise, visit Princess.com/ocean.
About Carnival Corporation & plc
Carnival Corporation & plc is the largest leisure travel
company in the world, with a portfolio of 10 cruise brands in
North America, Europe, Australia and Asia comprised of Carnival Cruise Line,
Fathom, Holland America Line, Princess Cruises, Seabourn, AIDA
Cruises, Costa Cruises, Cunard, P&O Cruises (Australia) and P&O Cruises (UK).
Together, these brands operate 102 ships visiting over 700 ports
around the world and totaling 226,000 lower berths with 19 new
ships scheduled to be delivered between 2017 and 2022.
Carnival Corporation & plc also operates Holland America
Princess Alaska Tours, the leading tour companies in Alaska and the Canadian Yukon. Traded on both
the New York and London Stock
Exchanges, Carnival Corporation & plc is the only group in the
world to be included in both the S&P500 and the FTSE 100
indices.
Additional information can be found on www.carnival.com,
www.fathom.org, www.hollandamerica.com, www.princess.com,
www.seabourn.com, www.aida.de, www.costacruise.com, www.cunard.com,
www.pocruises.com.au and www.pocruises.com.
About Princess Cruises:
One of the best-known names in
cruising, Princess Cruises is a global cruise line and tour company
operating a fleet of 18 modern cruise ships renowned for their
innovative design and wide array of choices in dining,
entertainment and amenities, all provided with the experience of
exceptional customer service. As the world's largest international
premium cruise brand, Princess carries two million guests each year
to more than 360 destinations around the globe on more than 150
itineraries ranging in length from three to 114 days. The company
is part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:
CUK).
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/carnival-corporations-princess-cruises-to-add-guest-experience-platform-to-two-more-cruise-ships-300428307.html
SOURCE Carnival Corporation & plc