Ocean Park Inn Chooses Agilysys rGuest® Solution Suite to Strengthen Operations and Enhance Guest Service
March 23 2017 - 7:30AM
Business Wire
Boutique Beachfront Property Implements
Next-Generation PMS, Payment Solutions
Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Ocean Park Inn in San Diego has selected Agilysys’
next-generation cloud-based rGuest® Stay property management system
and the rGuest® Pay payment solution to strengthen operations and
enhance guest service at the 72-room boutique hotel.
The beachfront property caters to both business and leisure
travelers, with its contemporary rooms and suites, in-room
amenities and superior location on the Pacific Beach Boardwalk. The
executive team wanted state-of-the-art property management
technology that would address the entire guest lifecycle as well as
a payment gateway that would secure guests’ financial data and
reduce the risks associated with credit card acceptance. After an
extensive search, they selected the Agilysys solutions based on
ease of implementation, guest-centric functionality and ability to
drive competitive advantage.
"We strive for excellence in guest service, so we wanted
technology that would facilitate and enhance the guest experience
from check-in through check-out,” said Elvin Lai, president and CEO
of Ocean Park Inn. “rGuest Stay is a truly innovative property
management system that not only will streamline our operational
efficiency but also will help us connect more closely with guests,
while rGuest Pay will secure guests’ financial information and help
protect the hotel against data breaches. We look forward to using
these solutions to build our business, maximize revenue potential
and, most importantly, offer more personalized service.”
rGuest Stay is a groundbreaking cloud-based property management
system built on the Agilysys rGuest hospitality technology
platform. The guest-centric, standards-based PMS relies on the
rGuest open platform to enable rich integration with applications
delivered from Agilysys, its partners and customers. It offers
business-driven outcomes, helping properties increase revenue,
reduce operating costs and strengthen guest connections. With
integrated analytics, rGuest Stay also delivers real-time
management information so that hotels can accurately forecast
demand and scale services accordingly.
Ocean Park Inn is also using rGuest Pay, the Agilysys payment
gateway that enables complete and secure payment processing. It
leverages one of the only payment offerings that includes:
validated Point-to-Point Encryption (P2PE), which reduces the
potential for malicious hacking and fraud; a Payment Information
Proxy (PIP) that secures data arriving via e-commerce interfaces;
robust tokenization, which eliminates storage of cardholder data;
and a full range of fixed and mobile EMV-ready payment devices that
ensure compliance with new card security regulations.
“Hotels of all sizes are embracing the rGuest solution suite for
its flexibility and guest-centric qualities,” said Jim Walker,
senior vice president of global revenue at Agilysys. “rGuest Stay
takes property management to a new level of effectiveness with open
architecture, unsurpassed product integration and a 360-degree view
of guest information. And, with unparalleled security as a core
requirement for rGuest Pay, hotels and other hospitality venues can
be assured that cardholder data is safe and protected at all times.
These solutions will work together to help Ocean Park Inn
streamline operations, maximize profitability and engage guests
more effectively.”
Ocean Park Inn is located on the Pacific Beach Boardwalk, within
a few miles of area attractions and only 15 minutes from San Diego
International Airport. The property features 72 rooms and suites,
underground gated parking, an ocean view pool, and meeting space.
Ocean Park Inn received the 2015 TripAdvisor ‘Certificate of
Excellence Award’ for outstanding traveler reviews.
About Agilysys
Agilysys is a leading technology company that provides
innovative point-of-sale, property management, inventory and
procurement, workforce management, analytics, document management
and mobile and wireless solutions and services to the hospitality
industry. The company's solutions and services allow property
managers to better connect, interact and transact with their
customers by streamlining operations, improving efficiency,
increasing guest recruitment and wallet share, and enhancing the
guest experience. Agilysys serves four major market sectors:
Gaming, both corporate and tribal; Hotels, Resorts and Cruise;
Foodservice Management; and Restaurants, Universities, Stadia and
Healthcare. Agilysys operates throughout North America, Europe and
Asia, with corporate services located in Alpharetta, GA. For more
information, visit www.agilysys.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170323005211/en/
MediaAgilysys, Inc.Robert
Shecterle, 770-810-6046Robert.Shecterle@agilysys.comorInvestorsJCIRRichard Land, Norberto Aja or Jim
Leahy, 212-835-8500agys@jcir.com
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