Linc Global Innovates Returns Process by Using API Technology from Pitney Bowes
March 21 2017 - 11:00AM
Business Wire
Ecommerce consumers benefit with an improved
returns process while retailers deliver a consumer-friendly,
cost-efficient process.
Pitney Bowes Inc. (NYSE:PBI), the global technology leader that
provides innovative solutions and services powering
anywhere-to-everywhere commerce, today announced at ShopTalk 2017
that Linc Global, a customer relationship management company
specializing in post-sales experience, will use Pitney Bowes
Complete Shipping APIs for its new returns platform.
In the world of ecommerce, returns can be challenging for
retailers and frustrating for consumers. According to the Pitney
Bowes Global Online Shopping study, 49 percent of U.S. consumers
surveyed did not return unwanted online purchases because either
they did not know how or the process was inconvenient. A seamless
returns process is fundamental for creating a positive online
consumer experience. For retailers, it is about creating a
client-centric process while keeping costs under control.
Linc Global helps leading retailers drive revenue and nurture
deeper relationships with their customers through exceptional
post-sales service. With Complete Shipping APIs from Pitney Bowes,
Linc Global can help its retail clients deliver a smooth returns
process through cost-effective logistics permitting customers to
return items easily without undue financial burden for retailers.
The returns platform provides detailed tracking, customer support
and a seamless returns process through emerging platforms and
technologies like Amazon Alexa, Facebook Messenger,
chatbots and Google Home, as well as
established digital channels like email and SMS. Returns are
prepared instantly and customers can simply activate return labels
by voice in many cases without touching a computer. Once the
consumer receives the return label, they can easily print the label
and initiate the return of an unwanted purchase.
For retailers using Linc Global’s post-purchase solution, they
will experience a streamlined process that saves them money. This
platform uses Pitney Bowes Complete Shipping APIs to create the
return label using the latest in address verification, label
creation and tracking. The API technology provides easy access to
shipping and tracking services that are easily integrated into
retailers’ customer processes with rate shopping and real-time
reporting, in addition to tracking services.
“Retailers are working hard to increase wallet share and repeat
customers to drive bottom line results. Linc is powering post-sale
experiences that nurture customer loyalty and place brands on the
channels customers prefer,” said Fang Cheng, CEO, Linc Global. “The
stronger the relationship, the better the outcome. This is the
philosophy we bring to our retail customers and to our partners.
We’re very pleased to deliver improvements in returns, exchanges
and customer satisfaction using Pitney Bowes Complete Shipping
APIs and technology."
“The rapid expansion of ecommerce has increased the complexity
of delivering a seamless end-to-end experience for shoppers.
Retailers expect help from their technology partners to connect,
engage and deliver,” said Lila Snyder, Executive Vice President and
President, Global Ecommerce, Pitney Bowes. “Pairing our Complete
Shipping API technologies with Linc Global is a fantastic
combination for retailers who want to provide an easy returns
process for consumers efficiently and cost-effectively.”
Pitney Bowes Complete Shipping APIs, part of the Pitney Bowes
Commerce Complete™ for Retail platform, is available through the
Pitney Bowes Commerce Cloud, a commerce enabler, providing access
to solutions, analytics and APIs across the full commerce continuum
with speed and agility.
About Pitney Bowes
Pitney Bowes (NYSE:PBI), is a global technology company powering
billions of transactions – physical and digital – in the connected
and borderless world of commerce. Clients around the world,
including 90 percent of the Fortune 500, rely on products,
solutions, services and data from Pitney Bowes in the areas of
customer information management, location intelligence, customer
engagement, shipping, mailing, and global ecommerce. And with the
innovative Pitney Bowes Commerce Cloud, clients can access the
broad range of Pitney Bowes solutions, analytics, and APIs to drive
commerce. For additional information visit Pitney Bowes, the
Craftsmen of Commerce, at www.pitneybowes.com.
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Pitney Bowes Inc.Kathy Raymond,
203-351-7233Kathleen.raymond@pb.com
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