McDonald's Customers Scream, and Get New Ice Cream Machines -- Update
March 02 2017 - 2:52PM
Dow Jones News
By Julie Jargon
McDonald's Corp. is getting new ice cream machines after
customers complained the old ones were offline too often.
McDonald's says the new machines have fewer parts and are easier
to maintain. A spokeswoman for the fast-food giant said the
machines will be rolled out in restaurants in the U.S. and
Europe.
The Wall Street Journal recently reported that customers who
ordered McFlurry ice cream treats and soft-serve cones in the
evening were often turned away because the machine's weren't
operational. The precise reasons weren't clear and led many
customers to offer up conspiracy theories.
Some former McDonald's workers said it took so long to
disassemble and clean the machines that they often began preparing
for the nightly four-hour automatic disinfection cycle before the
restaurant closed.
Others said the machines frequently broke down. McDonald's said
at the time that it runs the cleaning cycle during off-peak hours.
"Customers who come in during that time may encounter a longer wait
time or soft-serve dessert unavailability," the company said.
The new machines are made by Carpigiani, an Italian company with
a U.S. unit, and by Taylor Co., a unit of United Technologies
Corp.
McDonald's says the new machines, already in use in some foreign
markets, require less downtime to clean and dispense more flavors.
McDonald's is in the midst of a two-year turnaround to revive sales
in its struggling U.S. market and says it is redoubling its focus
on devoted customers.
Write to Julie Jargon at julie.jargon@wsj.com
(END) Dow Jones Newswires
March 02, 2017 14:37 ET (19:37 GMT)
Copyright (c) 2017 Dow Jones & Company, Inc.
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