Splunk IT Service Intelligence Helps Molina Healthcare Deliver Innovation to Patients
February 21 2017 - 8:01AM
Business Wire
Splunk Inc. (NASDAQ: SPLK), provider of the leading software
platform for real-time Operational Intelligence, today announced
Molina Healthcare Inc. uses Splunk® IT Service Intelligence (Splunk
ITSI) to help provide faster, more reliable health care services
for its customers. The analytics capabilities and visualizations in
Splunk ITSI enable Molina to streamline stakeholder communication
across the organization. Molina’s leadership team uses the insights
provided by ITSI to make data-driven decisions about its IT
services infrastructure, ensuring prioritization of innovative
solution delivery and resulting in a reduction of IT incidents by
500 percent and mean time to resolution by 150 percent.
Molina Healthcare, a Fortune 500 company, arranges the delivery
of managed health care services under the Medicaid and
Medicare programs to serve 4.2 million individuals and
families across the United States and the Commonwealth of Puerto
Rico.
“With Splunk ITSI, our IT team now effortlessly helps our
members receive access to more customized services to better meet
their health care needs. We can do this by quickly troubleshooting
and collaborating to analyze actionable data that is easily
visualized, classified and applied back to our members,” said Ben
Gordon, vice president of enterprise infrastructure services,
Molina Healthcare Inc. “The health care industry has experienced an
explosion of data. With the powerful analytics built into Splunk
ITSI, we have more insight than ever before into our members’
preferences. Splunk ITSI helps simplify the way we run the
organization.”
Service outages and performance issues in health care have a
significant negative impact on customer experience, service
delivery and patient satisfaction. Molina Healthcare’s legacy
monitoring tools lacked the capabilities to effectively monitor and
troubleshoot its critical services, resulting in the team having to
spend valuable time and resources dealing with issues. Molina
Healthcare uses the innovative Glass Table feature in Splunk ITSI
to visualize the flow of key business processes including user
interactions as well as the real-time performance and health of
critical systems. The Glass Table visualizations provide a custom
view of Molina Healthcare’s business processes and IT
infrastructure mapped to enterprise critical KPIs, enabling
employees around the company to share the same view and use the
same vocabulary for IT management and troubleshooting.
“Molina Healthcare has improved its member experience and can
better utilize IT resources with Splunk ITSI,” said Rick Fitz,
senior vice president of IT Markets, Splunk. “Existing monitoring
solutions challenge the ability of health care providers to provide
high-quality and cost-effective care by creating silos among key
stakeholders. Health care companies experiencing an explosion in
machine data use Splunk to make customer-driven decisions with
their data.”
Watch the Molina Healthcare video and read the Molina
Healthcare case study to learn more about how the company
leverages Splunk ITSI, and visit the Splunk website to
learn more about Splunk solutions.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) is the market leader in analyzing
machine data to deliver Operational Intelligence for security, IT
and the business. Splunk® software provides the enterprise machine
data fabric that drives digital transformation. More than 12,000
customers in over 110 countries use Splunk solutions in the cloud
and on-premises. Join millions of passionate users by trying Splunk
software for free: http://www.splunk.com/free-trials.
Social Media: Twitter | LinkedIn | YouTube | Facebook
Splunk, Splunk>, Listen to Your Data, The Engine for Machine
Data, Splunk Cloud, Splunk Light and SPL are trademarks and
registered trademarks of Splunk Inc. in the United States and other
countries. All other brand names, product names, or trademarks
belong to their respective owners. © 2017 Splunk Inc. All rights
reserved.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170221005163/en/
Media ContactSplunk Inc.Jacinda Mein,
415-266-3990Jacinda@splunk.comorInvestor ContactSplunk
Inc.Ken Tinsley, 415-848-8476ktinsley@splunk.com
Splunk (NASDAQ:SPLK)
Historical Stock Chart
From Mar 2024 to Apr 2024
Splunk (NASDAQ:SPLK)
Historical Stock Chart
From Apr 2023 to Apr 2024