Organization Selects Verint to Support Omnichannel Service
Strategy
Verint® Systems Inc. (Nasdaq: VRNT) today announced that a
leading insurance provider in Southeast Asia will deploy key
solutions from its Customer Engagement Optimization™ portfolio
across the organization’s enterprise service operations. The
insurance company selected Verint’s software to support its move
toward a true omnichannel customer service strategy. It likes that
the technology both helps enhance standard contact center
activities, and extend features and functionality to include social
and email channels.
“This announcement comes off the back of recent and notable wins
in the government sector,” says Ady Meretz, president, APAC,
Verint. “At Verint, we’re continuing to make significant
investments in the Southeast Asia region—including expanding
operations in our Singapore hub with comprehensive sales, service
and support capabilities, and growing our extensive and experienced
partner network in Singapore, Malaysia, Indonesia and
Thailand.”
The Verint Customer Engagement Optimization solutions deliver
actionable intelligence about workforce performance, operational
efficiency, service processes, interaction quality and
ever-changing customer behavior. Armed with these insights,
organizations can further support their focus on delivering
world-class customer experiences, while creating environments that
engage, empower and support employees.
Leveraging Verint workforce optimization, voice of the customer
and engagement channel solutions, this leader in the insurance
industry can deliver consistent, personalized experiences across
customer engagement channels— including telephone, email, chat,
co-browse and social. This will allow it to capture, analyze and
act on voice of the customer feedback, and help ensure its
employees have quick, easy access to the knowledge and insights
they need to effectively serve customers.
The Verint software also can help surface information relevant
to the context of the customer’s interaction, such as customer
profile, previous interactions, products and services used. With
this data, agents can initiate customer cases quickly using
pre-built service processes, interact with work queues and receive
guidance as they advance through process steps. Adding enterprise
feedback management to the mix will help the organization
proactively engage with customers and employees to gain valuable
input and help drive enterprise action and accountability.
The insurance company purchased Verint’s software in January
2016. To learn more about the Verint Customer Engagement
Optimization solutions, visit www.verint.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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are the property of their respective owners.
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Information:Martyn Riddle, +61 2 8907
0310martyn.riddle@verint.comorCandace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Alan Roden,
631-962-9304alan.roden@verint.com
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