8x8 Granted Three New Cloud Communications Patents
January 23 2017 - 8:15AM
Business Wire
Innovations Relate to Seamless Communications
Across Global Enterprises and User Experience for Networked Contact
Centers
8x8, Inc. (NASDAQ:EGHT), the leading provider of global
Enterprise Communications as a Service (ECaaS), today announced
that it has been awarded three new patents related to technology
innovations enabling seamless global enterprise communications and
enhanced contact center user experience.
The three 8x8 patents issued by the U.S. Patent and Trademark
Office (USPTO) are:
- United States Patent number 9,473,452
titled, “NAT Traversal in VoIP Communication System,” was awarded
on October 18, 2016.
- United States Patent number 9,479,648
titled, “Intelligent Media Relay Selection,” was awarded on October
25, 2016. It is a continuation of U.S. patent number 9,148,519
awarded to the company on January 2, 2013.
- United States Patent number 9,531,879
titled, “Networked Contact Center User Interface Approach,” was
awarded on December 27, 2016 and is a continuation of patent number
8,972,885 awarded on August 29, 2008.
“We are committed to continually pushing the envelope on
innovation and providing our customers and partners with the best
solutions to address the rapidly-evolving needs of the enterprise
communications market,” said Bryan Martin, Chairman and CTO of 8x8.
“With one of the industries’ leading patent portfolios, we strive
to constantly enhance our unified communications and contact center
technologies to deliver world-class communications
experiences.”
The patent related to network address translator (NAT) traversal
in Voice over Internet Protocol (VoIP) communication system
(#9,473,452) covers an innovation that enables a call control
server to use an algorithm to select from proxy servers to route a
VoIP session between endpoint devices.
The second patent (#9,479,648) provides a system for a call
control agent to intelligently select the appropriate media relay
servers that are located at geographically disparate locations
relative to each other and then route and maintain the VoIP call
through the media relay server.
The technology in U.S. patent #9,531,879 details how
communications systems involving networked contact center
interfaces present data in a selectable, user-friendly format.
Since its inception, 8x8 has been awarded 128 United States
patents covering a variety of voice and video communications,
signaling, processing and storage technologies.
Enterprise Communications as a Service
8x8's innovative ECaaS solution brings all real-time
communications and contact center services together into one
integrated cloud platform, delivering continuous communications
experiences from desktop to mobile. These solutions enable
companies of all sizes to solve critical business needs and
modernize their infrastructure with world-class business
communications, contact center solutions, conferencing,
collaboration and advanced analytics.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable enterprise cloud communications solutions to more than
47,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,
Twitter, Google+ and Facebook.
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version on businesswire.com: http://www.businesswire.com/news/home/20170123005306/en/
Media8x8, Inc.John Sun,
408-692-7054john.sun@8x8.comorTracey Workman,
781-366-17898x8@inkhouse.com
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