American Water Names Eric Palm President of American Water Resources
December 19 2016 - 2:58PM
Business Wire
American Water Works Company, Inc. (NYSE: AWK), the largest
investor-owned U.S. water and wastewater utility company, has named
Eric Palm as president of American Water Resources. American Water
Resources is the company’s homeowner services business, which
provides water line, sewer line and in-home plumbing emergency
protection programs to 1.6 million residential customers in 43
states.
Palm joins American Water Resources after a successful tenure at
Direct Energy, the North American subsidiary of Centrica, a United
Kingdom-based, multinational energy and home services company. His
most recent role at Direct Energy was as head of the company’s
solar operations. He also led several areas of its home service
business that involved protection plans, operations, and a customer
service call center.
“Eric has more than 25 years of experience, including 13 years
in utility home services,” said Deb Degillio, president of American
Water Enterprises. “He led the team that launched Direct Energy’s
current integrated protection-plan product suite. With his
demonstrated success with business growth, sales and marketing, and
call center operations, Eric is an ideal fit for this role. We are
pleased he has chosen to join our team.”
Palm has also held leadership positions at RLG International,
21st Century Equipment and Mobil Oil Corporation. He is a colonel
in the U.S. Army Corps of Engineers and led units in Germany,
Panama and Iraq.
“American Water Resources has a great team of dedicated
professional who are passionate in educating and providing service
to residents enrolled in our service line protection programs,”
said Palm. “I am proud to join an organization that is an
established leader in the industry and offers such valuable
programs to homeowners.”
Palm has a bachelor’s degree in economics from St. John’s
University, and a master’s degree in international management from
the University of Denver.
About American Water Resources
American Water Resources offers Service Line Protection Programs
to homeowners in 43 states and Washington, D.C., and currently
services more than 1.6 million contracts. The company has been
providing protection programs for more than 15 years, has an A+
Rating from the Better Business Bureau and holds a 97 percent
customer satisfaction rating. American Water Resources also
provides its Protection Programs to homeowners through municipal
partnerships with the New York City Department of Environmental
Protection, Orlando Utilities Commission, Nashville Metro Water
Services and others. American Water Resources is a subsidiary of
American Water, the largest publicly traded U.S. water and
wastewater utility company. For more information, visit the
American Water Resources website at AWRUSA.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161219006141/en/
American Water ResourcesRichard G. Barnes,
856-782-2364richard.barnes@amwater.com
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