Customers Across the UK Recognised for Exceptional
Performance and Results in Customer Engagement, Employee Engagement
and Workforce Optimisation
Verint® Systems Inc. (Nasdaq: VRNT) today celebrated its
customers across the UK region and announced six organisations that
have been awarded for excellence in customer and employee
engagement, workforce optimisation and more. The awards were
presented during last week’s Verint Engage™ UK Customer Conference
at The Savoy in London.
At this year’s conference, the following organisations were
recognised for exemplary results achieved using Verint Customer
Engagement Optimisation™ solutions. Categories include excellence
in customer engagement, digital engagement, employee engagement,
enriching interactions, improving processes and optimising the
workforce.
- Vhi Healthcare — for Customer
Engagement
- Prudential — for Digital
Engagement
- LV= — for Employee Engagement
- Admiral Insurance — for Enriching
Interactions
- HomeServe — for Improving
Processes
- BGL Group Ltd. — for Optimising the
Workforce
The Engage 2016 UK Conference welcomed hundreds of attendees
from Verint customer companies. It featured workshops and
customer-led sessions that explored best practices for optimising
customer engagement using customer analytics, engagement management
and workforce optimisation solutions from Verint.
Celebrated news broadcaster Natasha Kaplinsky opened the event
and chaired interviews with award winners. Keynote presentations
were delivered by author and professor Jamie Anderson, as well as
leading analysts Daniel Mayo and Rik Turner from Ovum, and Andrew
Peach from Forrester. The conference also included the Verint
Customer Experience Zone and Product Innovation Zone, where users
could test-drive new solutions, engage with Verint experts and
provide input on product ideas.
On receiving the customer engagement award, Sarah Keogh,
Business Architect, IT Solutions at Vhi Healthcare, says, “It’s
great to be acknowledged for all the hard work our team has put
into delivering an excellent customer experience. We focus on truly
engaging with our customers and understanding their relationships
with us, so we can serve them better. This approach has yielded
some fantastic results, and we are delighted to be recognised by
Verint as an industry leader in customer engagement.”
Of its win, Phil Coole, Claims Planning Manager at LV=, notes,
“Our employee engagement programme has helped us achieve excellent
results, not just improving employee performance and job
satisfaction, but also positive customer outcomes. We’re very
pleased to have taken part in this year’s Verint Engage event and
to have been recognised as an industry leader is this incredibly
important category.”
For its digital engagement award, Annie Hughes, Director of
Service Development at Prudential, says, “This is a fantastic
accolade and one that we are enormously proud to receive. MyPru,
our online customer portal, is at the heart of our customer
engagement and business growth strategies, providing our customers
with the access to our services that they demand in today’s digital
environment. The implementation of MyPru was achieved by a team,
made up of a number of suppliers, who worked harmoniously to enable
us to make this important step change in the way in which we
interact with our customers.”
Regarding its optimising the workforce category win, Nicola
Sumner, Customer Operations Director at BGL Group, adds, “BGL are
delighted to have won this award in recognition of the hard work
dedicated by team members across the contact centre in the
implementation of workforce optimisation, as well as the benefits
it has delivered for the Group.”
“We are firm believers in putting the customer at the centre of
business and the impact it can have on the delivery of positive
business outcomes. These awards are just another way we acknowledge
our customers and recognise their outstanding accomplishments in
the past year,” comments Nick Nonini, managing director EMEA at
Verint. “Across a very broad range of industries, our customers are
setting new standards for customer engagement, employee engagement
and workforce optimisation, and it is incredibly satisfying being
part of this journey with them.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organisations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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