WOONSOCKET, R.I., Dec. 5, 2016 /PRNewswire/ -- New
research by the CVS Health (NYSE: CVS) Research Institute and the
U.S. Department of Health and Human Services' Office of the
Assistant Secretary for Preparedness and Response (ASPR), published
online today in JAMA Internal Medicine, showed that
automated pharmacy notifications encourage patients with chronic
conditions to refill medications prior to a forecasted natural
disaster. The study also affirms that public-private partnerships
can facilitate timely pharmacy outreach as part of broader
community-based natural disaster planning. CVS Pharmacy is
expanding this practice, as part of its natural disaster response
operations, to help encourage patients to have an adequate supply
of medication on hand when preparing for natural disasters,
including hurricanes and blizzards.
"Emergency departments and medical responders can be overwhelmed
by the number of people seeking medical care after a disaster
simply because they ran out of their daily medications and couldn't
reach a pharmacy due to impassable streets and business closures,"
said Dr. Nicole Lurie, HHS Assistant
Secretary for Preparedness and Response (ASPR). "The number of
people who need medications for chronic conditions continues to
rise, and communities across the country need solutions that can
help them stay healthy, even in a disaster situation. This study
demonstrated how powerful public-private partnerships can be in
providing solutions that can protect health for residents and whole
communities."
Researchers compared the medication fill rates of more than two
million patients who were contacted by CVS Pharmacy in advance of a
storm to a randomly assigned control group of patients of the same
stores who received no outreach. The store locations were selected
based on storm forecast data provided by ASPR. The study found that
those who received outreach prior to the storm were nine percent
more likely to refill their medications within the 48 hours after
receiving the notification and before the storm impacted the
region.
"Ensuring our patients have their medications available to them
is one of our top priorities, and this research highlights how
proactive outreach to patients before a natural disaster can
encourage timely medication refills which may help ensure
continuity of care and avoid adverse health events due to
inadequate medication supply," said Kevin
Hourican, Executive Vice President, Pharmacy Services and
Supply Chain, CVS Health. "Operationally, we have the
infrastructure in place at all of our more than 9,600 CVS Pharmacy
locations nationwide to facilitate this type of proactive outreach
in advance of forecasted weather events."
When forecasted storms have the potential to disrupt community
infrastructure, CVS Pharmacy can reach out to patients with
maintenance medications for chronic conditions who live in impacted
areas, and who have opted into CVS Pharmacy's automated
notification programs. Patients may receive automated phone calls,
text messages, and mobile app notifications letting them know when
their prescription is ready to be picked up, reminding them that
their prescription is ready to be refilled, and informing patients
where they can pick up their medications during emergency
situations, including the availability of mobile pharmacies that
may be deployed during natural disasters. These automated
messages offer added convenience for patients and can help them be
more adherent to their prescription
medications.
Added Hourican, "Our digital notification tools can also assist
patients following a severe weather event or natural disaster by
notifying patients of store closures and suggesting alternate
locations to pick up their prescription medications."
About CVS Health
CVS Health is a pharmacy innovation company helping people on their
path to better health. Through its more than 9,600 retail
pharmacies, more than 1,100 walk-in medical clinics, a leading
pharmacy benefits manager with more than 80 million plan members, a
dedicated senior pharmacy care business serving more than one
million patients per year, and expanding specialty pharmacy
services, the Company enables people, businesses and communities to
manage health in more affordable and effective ways. This unique
integrated model increases access to quality care, delivers better
health outcomes and lowers overall health care costs. Find more
information about how CVS Health is shaping the future of health at
https://www.cvshealth.com.
Media
Contacts:
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Christina
Beckerman
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Amy
Lanctot
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CVS
Health
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CVS Health
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(401)
770-8868
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(401)
770-2931
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christina.beckerman@cvshealth.com
|
amy.lanctot@cvshealth.com
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SOURCE CVS Health