The New Home Council Recognizes Kirkland Team for Customer Service

Jennifer Lopez and Ava Brown, members of Quadrant Homes’ Kirkland sales team, have won the sought-after Tribute Award for Sales Team of the Year. The Puget Sound-based New Home Council’s Tribute Awards are designed to recognize hard work, innovation, creativity and tenacity in the selling and marketing of new homes. Lopez and Brown have been recognized for determination, problem solving, and customer relationship skills for their work in the new-home community of Heathers Ridge in Kirkland.

“The Heathers Ridge team built great relationships with homebuyers and were able to take a personalized approach with each homesite,” said Bryan Jones, director of sales for Quadrant Homes. “Ava and Jenny were able to effectively communicate changes that impacted construction timelines so that homebuyers were informed throughout the process.”

Despite unexpected delays due to code changes, Heathers Ridge Kirkland homebuyers cited “top-level service, reassurance when they needed it and a very quick response to all concerns.”

To determine the winning team, the New Home Council considers unusual obstacles, creative abilities and customer service skills. Lopez and Brown earned sales team of the year by creating a success trifecta: happy homebuyers, high sales velocity and zero cancellations, completing 41 sales with a near-perfect willingness-to-refer score.

To learn more about Quadrant Homes, visit http://www.quadranthomes.com/find-your-home/.

About Quadrant Homes

Quadrant Homes is in its 47th year of award-winning home building in the Puget Sound region – more Washingtonians live in a Quadrant home than in one constructed by any other builder. The company is currently building or developing new-home communities in King, Snohomish, Pierce, Thurston, Kitsap, and Skagit counties. Quadrant has been named a Builder of the Year by the Master Builders Association of King and Snohomish Counties, and one of Washington’s Best Work Places by The Puget Sound Business Journal. Quadrant has also been designated by the Environmental Protection Agency as a qualified ENERGY STAR® builder. Quadrant is a member of TRI Pointe Group (NYSE:TPH), a family of premium regional homebuilders supported by the significant resources, economies of scale and thought leadership of a national foundation. Together this makes TRI Pointe Group one of the largest homebuilders in the U.S. Quadrant Homes and the TRI Pointe subsidiaries have been named the 2014 Developer of the Year by Builder and Developer and the 2015 Builder of the Year by BUILDER Magazine. For more information about Quadrant, please visit the Quadrant Homes website, Quadrant Homes Twitter and Quadrant Homes Facebook.

About The New Home Council

The New Home Council is an independent team of industry professionals working together to meet the changing needs of the new home building industry through education, promotion and recognition. The Council serves as the eyes, ears and voice for members involved in all aspects of the housing industry, ensuring members access to high-quality professional, accurate and timely economic information from a dedicated team of industry experts.

For Quadrant HomesKatie Graham, 517-974-9417

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