BOSTON, Nov. 2, 2016 /PRNewswire/ -- Health Dialog
announced today that its 24/7 Nurse Line has received a two-year
certification by the National Committee for Quality Assurance
(NCQA) under the Health Information Products (HIP) certification
process for a Health Information Line. Health Dialog's Nurse Line,
which delivers 24/7 person-to-person interactions with highly
trained and experienced health coaches, has been NCQA certified
since 2008.
"Earning NCQA's HIP Certification demonstrates that an
organization has expertise in gathering and disseminating health
care information for health plan members," said James LaFlamme, Vice President, Product
Delivery, NCQA.
The NCQA HIP certification process is a quality assessment
program that health plans can use to evaluate organizations that
develop and provide content, tools and services addressed in one or
more of the certification categories. It is governed by NCQA's
rigorous Standards for Certification and developed with the
assistance of representatives from the industry as well as input
from health plans. The process evaluates a HIP organization's
management of various aspects of its data collection, system
operations and the process it uses to continuously improve the
services it provides.
"NCQA certification for our Nurse Line validates the quality of
this important service that for nearly 20 years has helped direct
people to the right level of care at the right time," said Health
Dialog CEO Web Golinkin. "Nurse Line is an integral part of our
total population health management offering and fundamental to our
mission of helping individuals achieve and maintain better
health."
About Health Dialog:
Health Dialog Services Corporation is a leading provider of
population health management solutions. As a wholly owned
subsidiary of Rite Aid Corporation (NYSE:RAD), the company works
with the nation's largest health plans, employers and providers to
improve the health and wellness of their members, employees,
patients and customers while reducing costs and improving
performance in key quality measures, such as NCQA's HEDIS and CMS'
Stars ratings. Health Dialog's unique capabilities include data
analytics, a multi-channel coaching platform, shared
decision-making tools and a 24/7 nurse line. For more information,
visit www.healthdialog.com.
About NCQA:
NCQA is a private, non-profit organization dedicated to improving
health care quality. NCQA accredits and certifies a wide range of
health care organizations. It also recognizes clinicians and
practices in key areas of performance. NCQA's Healthcare
Effectiveness Data and Information Set (HEDIS®) is the most widely
used performance measurement tool in health care. NCQA's Web site
(www.ncqa.org) contains information to help consumers, employers
and others make more informed health care choices.
For further details on the scope of the review, visit
http://www.ncqa.org/Programs/Certification/Health-Information-Products-HIP
Shanti Skiffington
Samvega Public Relations
mobile: 617.921.0808
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SOURCE Health Dialog